Housing Support Recovery Coordinator

CIH International Housing Group; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training opportunities

Contributory pension

Annual leave 25–30 days

Refer a Friend program

Job summary

Change Grow Live in Dagenham is seeking a Housing Support Recovery Coordinator to assess and engage service users, coordinating treatment and tenancy sustainment across outreach housing settings.

You will work with Housing Officers to identify clients needing tenancy support, delivering care planning and assessing needs while promoting engagement in structured services. This is a fixed-term opportunity with robust training and wellbeing benefits.

Qualifications

• Understanding harms associated with drug and alcohol use and related health, housing, and social welfare effects.
• Minimum 12 months experience facilitating tenancy sustainment and building community connections.
• Experience engaging with individuals from diverse backgrounds and needs.
• Ability to work with and manage challenging behaviour.

Responsibilities

• Establish effective communication and referral pathways for individuals at risk of homelessness and in contact with health and care agencies.
• Provide wrap around support in emergency/temporary/supported accommodations across the area.
• Prioritise caseload based on crisis intervention and severity of needs.
• Attend multi-disciplinary team meetings supporting links to health and social care services, peer support networks, and community assets.
• Collaborate with local authority, health and social care sectors, partners and homelessness prevention provisions.
• Enhance partnership working with primary care, mental health services, housing and other voluntary organisations.
• Provide wrap around support on budgeting, education, training and employment while supporting engagement in structured services.

Skills

Tenancy sustainment experience

Engagement with diverse groups

Managing challenging behaviour

Understanding harms of drugs/alcohol

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our aim of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Housing Support Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

The role will also involve engaging services users and supporting them to navigate treatment, working in partnership with Housing Officers to assist with addressing substance misuse issues by promoting engagement and whilst working with Housing Officers to identify those clients that exist within our services who need support with tenancy sustainment.

The post-holder will be part of a team that provides screening, comprehensive assessments, and care planning for new service users in outreach, delivering harm minimisation training and interventions as well as coordinating treatment for clients identified as having a housing need.

Where:

Dagenham

Hours:

Full-Time, 37.5 per week

Contract Type:

Fixed Term for 24 months

Responsibilities

About the role:

• Establish effective communication and referral pathways for individuals who are at risk of homelessness and in contact with other health and care agencies.
• Provide wrap around support in emergency/temporary/supported accommodations across the area.
• Prioritise caseload depending on crisis intervention and severity of needs.
• Attend relevant multi-disciplinary team meetings supporting links to health and social care services, peer support networks, community assets and mutual aid.
• Work closely with the local authority, Health & Social care sector, partners and any provision linked to preventing Homelessness and improve joint working.
• Increase and enhance partnership working with primary care, mental health services, housing and other voluntary organisations who are supporting individuals at risk of losing tenancies.
• Provide wrap around support on budgeting, education, training and employment whilst continuing to support their engagement in structured services.

About you

• An understanding and knowledge of the harmful effects associated with drug and alcohol use in relation to health, social welfare, housing, employment and personal relationships.
• Minimum of 12 months experience facilitating successful tenancy sustainment and working to achieve positive community connections.
• Experience of engaging with a wide variety of individuals with a variety of backgrounds and needs.
• The ability to work with and manage challenging behaviour.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We're committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you'll feel encouraged and valued from your very first day.
• Where possible, we're open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

Contact details

Jane Lee | [e-mail] | 07584386739

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.