Progress & Engagement Coach

Study Group; Glasgow; On-site; GBP 13,000; Part time

Job summary

A leading international education provider is seeking a dedicated Progression & Engagement Officer in Glasgow. This part-time role involves supporting students’ progression with personalized tutorials and 1:1 guidance, organizing enriching activities, and collaborating with academic teams. The ideal candidate has a Bachelor's degree and experience in educational support or customer service. The salary is £12,531.50 annually for this fixed-term position, which requires excellent interpersonal skills and the ability to manage student well-being.

Qualifications

• Bachelor's degree or equivalent experience to demonstrate ability to work and think independently.
• Experience supporting students in an educational context.
• Experience working in customer service.

Responsibilities

• Deliver Academic Success tutorials and provide 1:1 personal development support.
• Design and create learning materials on study skills and employability.
• Monitor and track student performance and provide intervention strategies.

Skills

Experience supporting students

Experience in customer service

Ability to work collaboratively

Experience organizing trips and visits

Creating engaging content

Education

Bachelor’s degree or equivalent experience

Job description

Contract type: Part Time (18.75 hour) – Fixed Term (31/12/2026)

Location: Glasgow, Strathclyde International Study Centre

Salary: £12,531.50 per annum

Internal Applications Only.

The Progression & Engagement Officer’s role is to support students’ progression needs both face‑to‑face and online.

The post holder will be responsible for the delivery of tutorial sessions, 1‑1 support and guidance, establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE. This will require excellent people skills and a good level of administrative ability.

ABOUT THE ROLE

• Act as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
• Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately record them.
• Track student performance, liaise with the academic team to identify suitable intervention strategies and ensure performance and progression records are maintained.
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
• Track VLE analytics and gather data on work completion to identify gaps and actions for students.
• Support students in actively taking care of their mental and physical health; liaise with the Student Wellbeing Team where there are concerns of students welfare.
• Ensure student records are kept up to date and are accurate.
• Support the organisation and delivery of wellbeing, enrichment, transition events.
• Ensure the smooth running of the reception and other student‑facing environments, dealing with general student queries face‑to‑face, on the VLE, by email and phone, gathering information from other functional areas, targeting problem areas that lead to poor service, and regularly reviewing the service with the wider team.
• Work as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and provide support and guidance to team members carrying out the activities.
• Work as part of a team to ensure professional and timely information and reporting is released to external stakeholders including parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, and partner universities.
• Effective relationship management with stakeholders including key University departments such as Student Support and Admissions.
• Engage with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
• Provide resources and support for other teams, as required.
• Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
• Carry out any duties reasonably required by the Senior Leadership Team.

ABOUT YOU

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently.
• Experience supporting students in an educational context.
• Experience organising trips and visits including completing necessary risk assessments.
• Experience creating engaging content and delivering workshops or similar.
• Experience working collaboratively with external partners to facilitate activities and engagement.
• Experience facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms.
• Experience working in a regulated environment.
• Experience working in customer service.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensures that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted: Criminal Background Check (country specific), two references, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

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