Programs and Business Operations Lead

Airbnb; United Kingdom; Hybrid; GBP 95,000 - 120,000; Full time

Job summary

A leading travel and accommodation platform is seeking a Programs and Business Strategy Lead to support their new Services business. You will leverage over 10 years of experience in strategy and operations to drive the expansion of innovative offerings. The ideal candidate will excel in analytics, lead cross-functional projects, and possess strong communication skills. The base pay for this role in the UK ranges from £95,000 to £120,000, along with potential bonuses and benefits.

Benefits

Bonus

Equity

Employee Travel Credits

Qualifications

• Over 10 years in strategy, operations, or business leadership roles.
• Experience in building and scaling new businesses.
• Strong presentation and storytelling skills.

Responsibilities

• Use SQL and Excel to build scalable reporting and insights.
• Partner with teams to deliver actionable insights to leadership.
• Lead initiatives that drive growth and efficiency.

Skills

Strategy

Operations

Business Leadership

Analytical Skills (SQL, Excel)

Communication

Collaboration

Adaptability

Education

BA/BS

MBA or equivalent

Tools

SQL

Excel

Google Sheets

Job description

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more—to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills.

The Difference You Will Make

We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business. This role will support senior leaders, while also owning projects that shape the future of Services. You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action. The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb.

This role requires candidates to be based in the United States, preferably in the Pacific or Mountain time zones. Relocation support is available.

A Typical Day

• Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.
• Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy.
• Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
• Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results.
• Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.
• Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively.

Your Expertise

• Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.
• Education: BA/BS required; MBA or equivalent preferred.
• Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.
• Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.
• Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
• Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.
• Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.
• Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

France Annual Pay Range

€96,000—€120,000 EUR

Ireland Annual Pay Range

€105,000—€131,000 EUR

United Kingdom Annual Pay Range

£95,000—£120,000 GBP