Programmes Administrator

Herefordshire and Worcestershire Health and Care NHS Trust; Worcester; On-site; GBP 28,000 - 31,000; Full time

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust in Worcester is seeking a Programme Administrator to support the Programme Management Office with administrative and project duties. Based at Kings Court 2, this role will help manage priorities, coordinate a range of programmes, and liaise with clinical, operational and corporate colleagues to help the Trust achieve its strategic objectives.

The ideal candidate will have recent administration experience, strong data skills, and

Qualifications

• NVQ level 3 in Business Administration/Information Management or equivalent level education
• GCSE (Grades A-C) in Mathematics and English
• OCR/RSA 3 or equivalent in text/word processing
• Evidence of further study relevant to information analysis

Responsibilities

• Support administrative and project functions within the Programme Management Office.
• Manage priorities and coordinate a range of programmes to support strategic objectives.
• Handle large volumes of data with accurate information management.
• Take minutes and communicate with stakeholders.
• Travel to alternative Trust sites as needed.

Skills

Communication

Attention to detail

Organization

Initiative

Deadlines

IT skills

Numeracy

Training

Education

NVQ Level 3 in Business Administration/Information Management

GCSE Maths & English

OCR/RSA 3 or equivalent

Further study in information analysis

Tools

Excel

Word

Outlook

Access

PowerPoint

Job description

Employer Herefordshire and Worcestershire Health and Care NHS Trust Employer type NHS Site Kings Court 2 Town Worcester Salary £28,392 - £31,157 p.a. Salary period Yearly Closing 28/09/2026 23:59

Programmes Administrator

NHS AfC: Band 4

Job overview

The Trust’s Programme Management Office are seeking a dedicated, versatile individual to enhance our administrative and project support functions.

Situated at the Trust's headquarters at 2 Kings Court in Worcester, you will be part of a focused team that aims to consistently provide quality support to our clinical, operational, and corporate colleagues. Your role will be to help manage priorities, identify opportunities, and coordinate a range of programmes that aid the Trust in achieving its strategic objectives.

Main duties of the job

As the team's Programmes Administrator, your responsibilities will include general office duties, programme management duties, and contributing to a variety of significant projects. This role will offer an opportunity to further develop your skills and professional profile, working closely with colleagues from the Trust and partner organisations.

Candidates should have recent and relevant experience in an administrative role, with proficiency in managing large volumes of data and information. Excellent organisational skills and clear communication abilities, both verbal and written, are required. Experience in project management and familiarity with NHS priorities are desirable. It is essential applicants have an NVQ level 3 in Business Administration/Information Management or equivalent level education along with GCSE (Grades A-C) or equivalent in Mathematics and English. The role will consist of a mix of office and home-based working with some (infrequent) travel to alternative Trust sites.

Working for our organisation

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Detailed job description and main responsibilities

Herefordshire and Worcestershire Health and Care NHS Trust is committed to providing a safe, healthy and fair working environment and to providing staff with opportunities to maximise their contribution through involvement and professional development.

In addition to the specific responsibilities set out above, Herefordshire and Worcestershire Health and Care NHS Trust has the following expectations of all staff:

Corporate Responsibilities

All staff must ensure that their actions and behaviours are in line with, and consistent with, the Trust’s values:

Matters of a confidential nature, regarding both staff and patients may be available to members of staff; divulgence of information or even of the knowledge of such information must only occur in the proper exercise of the above duties.

All staff must ensure that information security is maintained at all times, taking personal responsibility to be aware of and ensure that their actions and behaviours are in line with, the Trust’s information governance policies.

All staff will be required to comply with policies and procedures issued by and on behalf of the Trust.

This job description will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the service and the organisation.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Qualifications

• NVQ level 3 in Business Administration/Information Management or equivalent level education
• GCSE (Grades A-C) or equivalent in Mathematics and English
• OCR/RSA 3 or equivalent in text/word processing
• Evidence of further study relevant to information analysis

Experience

• Recent, relevant and extensive experience working within an administrative role
• Significant experience of maintaining contemporaneous information records including systems administration
• Experience of effectively communicating with a range of stakeholders including staff and managers in difficult situations
• Experience of handling large amounts of information, reporting on data and producing statistics in the form of charts and tables
• Minute taking experience
• NHS experience

Knowledge

• Knowledge of the full range of administrative procedures
• Extensive knowledge of Microsoft Office packages, particularly Excel, Word, Outlook
• Working knowledge of Microsoft Access
• Extensive and in-depth knowledge of programme data bases
• Good understanding of the Data Protection Act and Information Governance
• Understanding of the advantages/limitations of different metrics
• Knowledge of PowerPoint
• Knowledge of Trust priorities and development plans
• Knowledge of standard NHS recruitment processes
• Knowledge of project/programme management processes

Skills & Abilities

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Excellent attention to detail and ability to concentrate for extended periods
• Excellent organisational skills with ability to prioritise own workload in situations where there may be a number of competing demands
• Demonstrate the ability to use initiative effectively
• Ability to work to strict deadlines and reporting schedules working within a pressurised environment on occasion
• Advanced IT skills
• Numerate
• Experience of training others on the use of electronic systems

Additional Criteria

• Willingness to undertake further training
• Ability to meet the occasional travel requirements of the role

Employer certification / accreditation badges

Application numbers

In the event of exceptionally high levels of response, we reserve the right to close the advert early.