Community Governance Administrator

Calgary Unix User's Group; Brierley Hill; On-site; GBP 26,000 - 27,000; Part time

Job summary

Dudley Group NHS Foundation Trust in Brierley Hill is seeking a part-time Community Governance Administrator for a 12-month contract based at Brierley Hill Health and Social Care Centre.

You will provide a comprehensive administrative support service to Community Nursing teams, liaise with health professionals to ensure seamless patient care, and help maintain high-quality records and processes in a busy Trust environment.

Qualifications

• GCSE Maths and English or equivalent.
• NVQ3 in Business Administration/Customer Service or equivalent experience.
• Demonstrates excellent written and verbal communication skills.
• Experience in the NHS/Healthcare environment and confidentiality awareness.

Responsibilities

• Undertake administration/secretarial duties for the smooth running of the office.
• General office duties: typing, data input, updating databases, filing, scanning.
• Arrange appointments and meetings, book venues and issue invites.
• Provide secretarial support to team meetings, including agendas and minutes.
• Manage recruitment for community nursing posts and liaise with managers and candidates.
• Update NHS Jobs, ESR, TRAC and other information systems.

Skills

Written & verbal communication

Confidentiality

Team work

Education

GCSE Maths & English

NVQ3 in Business Administration/Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Main area Community Nursing Grade NHS AfC: Band 3 Contract Fixed term: 12 months (October 2026-October 2027) Hours Part time - 25.5 hours per week Job ref 253-0926-8296122

Site Brierley Hill Health and Social Care Centre Town Brierley Hill Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 07/10/2026 23:59

Job overview

Community Governance Administrator-12 Months

An opportunity has arisen for an Administrator to work within our Community Governance Team on a 12 month contract based at Brierley Hill Health and Social Care Centre.

To provide a comprehensive effective and efficient administrative support service to Community Nursing teams. To liaise with other Health Care Professionals in order to assist with seamless transition of patient care. The post holder will be required to obtain information from Health Care Professionals to ensure that high-quality care is provided.

You will be a part of small team, you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Main duties of the job

• Undertake administration/secretarial duties required for the smooth running of the office that are specific to the role.
• Undertake general office duties as required, e.g. typing, data inputting/extracting from systems, updating databases, filing, scanning and copying in line with trust policies and procedures.
• Arrange appointments and meetings, as required, making appropriate arrangements e.g. booking venues, sending out invites, organising equipment.
• Provide a secretarial service to team/departmental meetings, including the preparation and distribution of agendas and papers, chasing actions, taking minutes, exporting Audits from Amat, report from Datix for Incidents, complaints, risk and assurance actions, proof reading, formatting and support with procedural Documentation.
• To manage the recruitment process for all posts within community nursing teams. This will include uploading vacancies onto NHS Jobs, checking job descriptions and adverts, preparing interview packs, liaising with both managers and candidates, undertaking employment checks.
• Update and maintain information systems used including NHS Jobs, ESR, TRAC.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

• GCSE in Maths and English or equivalent
• NVQ3 in Business Administration/ Customer Service or equivalent experience

Communication Skills

• Demonstrates excellent written and verbal skills
• Ability to work with confidential material and maintain confidentiality
• Confident when working with staff at all levels, internal and external

Experience

• Administration experience within a customer care environment
• Excellent communication and customer service skills
• Understanding of confidentiality and Data Protection Act
• Demonstrates working knowledge of computer packages including Microsoft Office Word, Excel, Outlook
• Able to respond quickly in a rapid working environment
• Able to organise and prioritise own and other workloads to changing and often tight deadlines
• Previous experience working in the NHS/Healthcare environment

Planning & Organisational Skills

• Good team worker and ability to work alone
• Able to cope with different and competing demands
• Highly motivated and organised
• An aptitude for accuracy and detail
• Professional approach to work and colleagues
• Flexible and adaptable to change

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360‑degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis‑gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

Employer certification / accreditation badges

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.