Administrator

Herefordshire and Worcestershire Health and Care NHS Trust; Droitwich Spa; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27 days leave + bank holidays

Generous NHS pension

Flexible working opportunities

Career development support

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking a part‑time Administrator (30 hours/week) based at Droitwich Medical Centre. You will join the 0–19 Public Health Nursing team, supporting the Worcestershire locality with data entry, mailbox management, and general admin tasks.

The role offers a friendly environment, with induction, training, and opportunities for career development within a trusted NHS service.

Qualifications

• 2 years’ administrative/secretarial experience.
• Education to Level 3 or Level 2 with NHS admin experience and commitment to Level 3 on appointment.
• Knowledge of office procedures and MS Office.

Responsibilities

• Manage a generic mailbox, process statutory and health notifications, data input, collate information, update patient records on Rio, handle telephone calls and other tasks as per job description.
• Be flexible and able to multi‑task, work in a busy team, provide excellent customer service.
• Support the 0–19 Public Health Nursing team and localities, with opportunities for development.

Skills

Interpersonal communication

IT skills

English communication

Organisational skills

Education

Level 3 in Business/Administration

Level 2 with NHS admin experience and Level 3 on appointment

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Employer Herefordshire and Worcestershire Health and Care NHS Trust Employer type NHS Site Droitwich Medical Centre Town Droitwich Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 30/09/2026 23:59

Administrator

NHS AfC: Band 3

Job overview

We are seeking a Part‑time Administrator, 30 hours per week to join our dedicated 0–19 Public Health Nursing team, which includes Health Visitors, School Nurses, Community Health Practitioners and School Health Support Workers. Working hours will be agreed with the successful candidate, with shifts to be completed between 8am and 5pm, Monday, Thursday and Friday and either a Tuesday or Wednesday each week.

This role is permanently based at Droitwich Medical Centre, where free staff parking is available. Full induction and training will be provided.

As part of our administrative team, you will support the Wychavon locality on a daily basis, with occasional remote support for other localities across the county. You will be joining a service that prides itself on delivering outstanding care to children, young people and families across Worcestershire.

We offer a supportive environment with opportunities for long‑term career development, ongoing professional learning, flexibility, and a wide range of wellbeing resources.

Main duties of the job

Day to day work will include managing a generic mailbox, processing statutory and health notifications, data inputting, collating information, updating patient records on Rio, dealing with telephone calls and other tasks as set out in the job description. Applicants will be expected to have good interpersonal and IT skills and be willing to learn and develop within the team.

The role is busy and varied and requires the post holder to have a flexible approach and a calm, professional manner. The ability to work accurately whilst multi-tasking is essential. A can‑do attitude and excellent customer service skills are a must.

Working for our organisation

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Detailed job description and main responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Experience

• Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years’ experience)

Qualifications

• Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject Or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post

Knowledge

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills and Abilities

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Standard IT skills – these will be tested at interview
• Good organisational skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.