Administration Assistant

Herefordshire and Worcestershire Health and Care NHS Trust; Tenbury Wells; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

27 days leave + bank holidays

Generous NHS pension

Flexible and agile working options

Supportive team and development

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an Administration Assistant at Tenbury Hospital. The role supports the Administration Team with reception, ward administration, and patient records. You will book transport, appointments, scan documents, and help with general admin tasks across services.

The post requires confidentiality and data protection adherence, with training provided. Part-time (22.5 hours) across a supportive team environment, in Tenbury Wells.

Qualifications

• Recent, relevant experience in an Administrative/Secretarial/Reception Role
• Knowledge of office procedures
• Understanding of the Data Protection Act and NHS Code of Confidentiality
• Level 2 qualification in a Business Administration related subject or willingness to undertake a Level 2 qualification on appointment

Responsibilities

• Work within the Administration Team across reception, ward administration including admitting and discharging patients, scanning, booking transport and appointments, managing patient records and general administration tasks.
• Support clinical staff and patients with a proactive, confidential approach.
• Prioritise workload with training provided and work as part of a flexible team.
• Adhere to confidentiality and data protection policies at all times.

Skills

Interpersonal skills

Administrative skills

Organisational skills

Education

Level 2 qualification in Business Administration or equivalent

Tools

Word

Excel

Outlook

Job description

Employer Herefordshire and Worcestershire Health and Care NHS Trust Employer type NHS Site Tenbury Community Hospital Town Burford, Tenbury Wells Salary £25,272 Pro rata Salary period Yearly Closing 30/09/2026 23:59

Administration Assistant

NHS AfC: Band 2

Job overview

Tenbury Hospital is a forward-thinking community hospital supporting our local population and the acute services from Worcester and Hereford. We provide inpatient services, a minor injury unit and an outpatient department.

We are looking for an enthusiastic, compassionate team player to work within the Administration Team. The Administration Team carry out a variety of duties, covering reception, ward administration including admitting and discharging patients, scanning, booking transport and appointments, managing patient records and a variety of general administration tasks, supporting the clinical staff and patients. Each day will be different, and the role will involve working across all administrative functions within the team.

As you will be working directly with our patients and relatives you will be required to adhere to confidentiality and data protection policies at all times. This post is for 22.5 hrs per week.

Main duties of the job

You will need to be a team player, with a flexible “can do” approach together with the ability to prioritise your own workload. We will provide the successful candidate with appropriate training in the necessary processes and Trust IT systems and ongoing support in their use.

The successful candidate will have excellent interpersonal, administrative, and organisational skills and be able to demonstrate initiative.

The role will involve a variety of administrative tasks as set out in the job description.

You will need to be able to work as part of a team and be efficient and organised with your own workload.

Working for our organisation

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Detailed job description and main responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Experience

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Knowledge

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

• Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.