Programme Success & Learner Insights Officer (Digital learning & EdTech

TN United Kingdom; London; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading education technology company seeks a Programme Success & Learner Insights Officer to enhance learner experiences. This role involves strategic leadership, managing a team, and focusing on career outcomes. The position requires expertise in student success and a passion for transformative education in a remote-first culture.

Qualifications

• Substantial experience in student success leadership within EdTech or Higher Education.
• Expertise in learner journey design, community building, and service delivery.
• Experience handling sensitive cases with confidentiality and empathy.

Responsibilities

• Lead and develop a high-performing Student Success team.
• Define and track OKRs/KPIs across satisfaction and retention metrics.
• Oversee the success strategy implementation for new programme launches.

Skills

Leadership

Student Success

Analytical Skills

Education

Coaching Certification

Tools

Project Management

Job description

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Programme Success & Learner Insights Officer (Digital learning & EdTech, London

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Client:

RS Consult

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ae73225b86fd

Job Views:

4

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is looking for an experienced and strategic Programme Success & Learner Insights Officer to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.

You’ll lead a high-performing team and be accountable for the performance of the full learner journey—from onboarding to completion—with a clear focus on satisfaction, engagement, and career outcomes. Your work will shape not only the student support model but also the philosophy behind FourthRev’s approach to transformative education.

Your Mission

You will:

• Deliver strategic leadership in designing and scaling the learner experience.
• Oversee student satisfaction and retention metrics.
• Enable a culture of continuous improvement and impact.
• Launch scalable models for new programmes and learner personas.

This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Lead, Coach, and Develop a High-Performing Student Success Team

• Manage, coach, and develop the Student Success team to deliver impactful, learner-centred experiences.
• Foster a performance-driven and outcomes-focused culture.
• Act as the point of escalation for complex learner cases.
• Refine and scale systems to enhance student support operations.
• Build team capability aligned with evolving models and learner needs.

2. Own and Drive the Careers-First Learner Journey Strategy

• Lead the delivery of high-impact learner journeys across all Career Accelerators.
• Focus on onboarding, orientation, and progression strategy.
• Collaborate with Product teams to align support with programme design.
• Develop learner-facing assets, content, and community engagement initiatives.

3. Champion Learner Outcomes, Satisfaction, and Metrics

• Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes.
• Analyse learner data, surveys, and engagement insights to shape improvements.
• Lead reporting and accountability across cross-functional teams.
• Design and implement timely interventions that address blockers and learner needs.

4. Drive Innovation and Operational Excellence in New Programme Launches

• Oversee success strategy implementation for new programme launches.
• Build readiness frameworks for launch alignment and learner personas.
• Establish feedback loops to improve services and iterate models.
• Create templates, playbooks, and scalable infrastructure for rollout.

Requirements

What You'll Bring

• Substantial experience in student success leadership within EdTech or Higher Education.
• Expertise in learner journey design, community building, and service delivery.
• Experience handling sensitive cases with confidentiality and empathy.
• Proven success in developing scalable student support systems.
• Analytical capability and strong decision-making skills.
• Confidence managing risk and leading through ambiguity.
• Passion for enabling student success and career outcomes.
• Experience working with postgraduate or mid-career professionals.
• Familiarity with digital skills industries.
• Coaching certification or relevant training.
• Experience in project management or coordination.

Why Join FourthRev

FourthRev is redefining how education meets the future of work. In this role, you will help shape the direction of our learner experience and scale its impact globally. You’ll work alongside passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.