Programme Success & Learner Insights Officer (Digital learning & EdTech

RS Consult; City of Edinburgh; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in education technology is seeking a Programme Success & Learner Insights Officer to enhance the learner journey within their Career Accelerator portfolio. The role involves strategic leadership, team management, and a focus on student satisfaction and outcomes. Ideal candidates will have extensive experience in EdTech or Higher Education, with a passion for student success and strong analytical skills.

Qualifications

• Extensive experience in student success leadership within EdTech or Higher Education.
• Expertise in learner journey design and service delivery.
• Strong analytical skills and decision-making capabilities.

Responsibilities

• Lead and develop a high-performing Student Success Team.
• Deliver strategic leadership in designing and scaling the learner experience.
• Define and monitor OKRs/KPIs related to satisfaction and retention.

Skills

Analytical skills

Decision-making

Community building

Service delivery

Risk management

Education

Experience in EdTech or Higher Education

Job description

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Programme Success & Learner Insights Officer to lead innovation and excellence across the learner journey within our expanding Career Accelerator portfolio. This role is suitable for someone who thrives in dynamic environments, can effectively scale systems and services, and maintains a careers-first approach to student success.

You will oversee a high-performing team and be responsible for the entire learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your contributions will influence our student support model and the broader philosophy of FourthRev's transformative educational approach.

Your Mission

• Deliver strategic leadership in designing and scaling the learner experience
• Oversee student satisfaction and retention metrics
• Promote a culture of continuous improvement and impact
• Implement scalable models for new programmes and learner personas

This role is pivotal in ensuring each learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Own and Drive the Careers-First Learner Journey Strategy
2. Champion Learner Outcomes, Satisfaction, and Metrics
3. Drive Innovation and Operational Excellence in New Programme Launches

• Lead, coach, and develop a high-performing Student Success Team
• Manage and develop the team to deliver impactful, learner-centred experiences
• Foster a performance-driven, outcomes-focused culture
• Act as the escalation point for complex learner cases
• Refine and scale support systems to enhance student support operations
• Build team capability aligned with evolving models and learner needs
• Lead delivery of high-impact learner journeys across all Career Accelerators
• Focus on onboarding, orientation, and progression strategies
• Collaborate with Product teams to align support with programme design
• Develop learner-facing assets, content, and community engagement initiatives
• Define and monitor OKRs/KPIs related to satisfaction, retention, progression, and career outcomes
• Analyze learner data, surveys, and engagement insights to inform improvements
• Lead reporting and accountability across cross-functional teams
• Design and implement timely interventions to address blockers and learner needs
• Oversee success strategy implementation for new programme launches
• Build readiness frameworks for launch alignment and learner personas
• Establish feedback loops for continuous service improvement and model iteration
• Create templates, playbooks, and scalable infrastructure for rollout

Requirements

What You'll Bring

• Extensive experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience handling sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical skills and decision-making capabilities
• Confidence in managing risk and leading through ambiguity
• Passion for enabling student success and career outcomes

Desirable:

• Experience working with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining how education aligns with the future of work. In this role, you will shape our learner experience and scale its impact globally. Join passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.