Programme Success & Learner Insights Officer (Digital learning & EdTech focus)

RS Consult; Birmingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the EdTech sector is seeking a Programme Success & Learner Insights Officer to enhance the learner journey and drive student success. This role involves strategic leadership in designing learner experiences and managing a team to ensure high satisfaction and retention rates. Join a remote-first culture focused on innovation and meaningful outcomes.

Qualifications

• Significant experience in student success leadership within EdTech or Higher Education.
• Expertise in learner journey design and service delivery.
• Proven success in developing scalable student support systems.

Responsibilities

• Lead the careers-first learner journey strategy.
• Drive innovation in new programme launches.
• Manage a high-performing student success team.

Skills

Analytical skills

Decision-making skills

Community building

Service delivery

Job description

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Programme Success & Learner Insights Officer to lead innovation and excellence across our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-paced environments, can scale systems and services effectively, and has a careers-first mindset focused on student success.

You will lead a high-performing team and be responsible for the entire learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and the philosophy behind FourthRev's transformative education approach.

Your Mission

• Deliver strategic leadership in designing and scaling the learner experience
• Oversee student satisfaction and retention metrics
• Promote a culture of continuous improvement and impact
• Launch scalable models for new programmes and learner personas

This role ensures every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Own and drive the careers-first learner journey strategy
2. Champion learner outcomes, satisfaction, and metrics
3. Drive innovation and operational excellence in new programme launches
4. Lead, coach, and develop a high-performing student success team
5. Manage and develop the team to deliver impactful, learner-centred experiences
6. Foster a performance-driven, outcomes-focused culture
7. Act as the escalation point for complex learner cases
8. Refine and scale support systems to enhance student operations
9. Build team capability aligned with evolving models and learner needs
10. Lead delivery of high-impact learner journeys across all Career Accelerators
11. Focus on onboarding, orientation, and progression strategies
12. Collaborate with Product teams to align support with programme design
13. Develop learner-facing assets, content, and community initiatives
14. Define and track OKRs/KPIs related to satisfaction, retention, progression, and career outcomes
15. Analyze learner data, surveys, and engagement insights to inform improvements
16. Lead reporting and accountability across cross-functional teams
17. Design and implement timely interventions to address learner blockers
18. Oversee success strategy implementation for new programme launches
19. Build readiness frameworks for launch alignment and learner personas
20. Establish feedback loops to continually improve services and iterate models
21. Create templates, playbooks, and scalable infrastructure for rollout

Requirements

• Significant experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience managing sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical and decision-making skills
• Ability to manage risk and lead through ambiguity
• Passion for enabling student success and career outcomes

Desirable:

• Experience working with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining how education meets the future of work. In this role, you will shape our learner experience and scale its impact globally. Join passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.