Programme Success & Learner Insights Officer (Digital learning & EdTech

RS Consult; Coventry; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Programme Success & Learner Insights Officer to enhance the learner journey within its Career Accelerator portfolio. This role focuses on strategic leadership, ensuring student satisfaction and retention, and driving innovation in programme launches. Join a remote-first culture dedicated to redefining education and work.

Qualifications

• Significant experience in student success leadership within EdTech or Higher Education.
• Expertise in learner journey design and service delivery.
• Strong analytical and decision-making skills.

Responsibilities

• Oversee the entire learner journey from onboarding to completion.
• Champion learner outcomes and satisfaction metrics.
• Lead a high-performing Student Success team.

Skills

Leadership

Analytical skills

Decision-making

Community building

Service delivery

Job description

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Programme Success & Learner Insights Officer to innovate and excel across the learner journey within our expanding Career Accelerator portfolio. This role is suited for someone who thrives in dynamic environments, can effectively scale systems and services, and adopts a careers-first approach to student success.

You will lead a high-performing team, overseeing the entire learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and the broader philosophy behind FourthRev's transformative education approach.

Your Mission

• Deliver strategic leadership in designing and scaling the learner experience
• Oversee student satisfaction and retention metrics
• Foster a culture of continuous improvement and impact
• Implement scalable models for new programmes and learner personas

This role is key to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Own and drive the careers-first learner journey strategy
2. Champion learner outcomes, satisfaction, and metrics
3. Drive innovation and operational excellence in new programme launches

• Lead, coach, and develop a high-performing Student Success team
• Manage and develop the team to deliver impactful, learner-centred experiences
• Foster a performance-driven, outcomes-focused culture
• Act as the escalation point for complex learner cases
• Refine and scale systems to enhance student support operations
• Build team capability aligned with evolving models and learner needs
• Lead delivery of high-impact learner journeys across all Career Accelerators
• Focus on onboarding, orientation, and progression strategies
• Collaborate with Product teams to align support with programme design
• Develop learner-facing assets, content, and community initiatives
• Define and track OKRs/KPIs related to satisfaction, retention, progression, and career outcomes
• Analyze learner data, surveys, and engagement insights to inform improvements
• Lead reporting and accountability across cross-functional teams
• Design and implement timely interventions addressing blockers and learner needs
• Oversee success strategy implementation for new programme launches
• Build readiness frameworks for launch alignment and learner personas
• Establish feedback loops for service improvement and model iteration
• Create templates, playbooks, and scalable infrastructure for rollout

Requirements

What You'll Bring

• Significant experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience managing sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical and decision-making skills
• Confidence in managing risk and leading through ambiguity
• Passion for enabling student success and positive career outcomes

Desirable:

• Experience working with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining the future of education and work. In this role, you will shape our learner experience and scale its impact globally. Join passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.