Enable job alerts via email!

Programme Success & Learner Insights Officer (Digital learning & EdTech

RS Consult

Nottingham

Remote

GBP 40,000 - 60,000

Full time

2 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in EdTech is seeking a Programme Success & Learner Insights Officer to oversee the learner journey for its Career Accelerator portfolio. This role focuses on enhancing student experiences and outcomes through strategic leadership, aiming for high satisfaction and engagement. The ideal candidate will have significant experience in student success leadership, showcasing strong analytical capabilities and a passion for enabling meaningful learner experiences.

Benefits

Flexible working culture

Collaborative environment

Qualifications

Substantial experience in student success leadership within EdTech or Higher Education.
Expertise in learner journey design and community building.
Experience handling sensitive cases with confidentiality and empathy.

Responsibilities

Deliver strategic leadership in designing and scaling the learner experience.
Enable a culture of continuous improvement and impact.
Manage, coach, and develop the Student Success team.

Skills

Student success leadership

Learner journey design

Community building

Service delivery

Analytical capability

Education

Experience in EdTech or Higher Education

Programme Success & Learner Insights Officer (Digital learning & EdTech

5 days ago Be among the first 25 applicants

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is looking for an experienced and strategic Programme Success & Learner Insights Officer to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.

You'll lead a high-performing team and be accountable for the performance of the full learner journey—from onboarding to completion—with a clear focus on satisfaction, engagement, and career outcomes. Your work will shape not only the student support model but also the philosophy behind FourthRev's approach to transformative education.

Your Mission

You will:

Deliver strategic leadership in designing and scaling the learner experience
Oversee student satisfaction and retention metrics
Enable a culture of continuous improvement and impact
Launch scalable models for new programmes and learner personas

This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do2. Own and Drive the Careers-First Learner Journey Strategy3. Champion Learner Outcomes, Satisfaction, and Metrics4. Drive Innovation and Operational Excellence in New Programme Launches

Lead, Coach, and Develop a High-Performing Student Success Team
Manage, coach, and develop the Student Success team to deliver impactful, learner-centred experiences
Foster a performance-driven and outcomes-focused culture
Act as the point of escalation for complex learner cases
Refine and scale systems to enhance student support operations
Build team capability aligned with evolving models and learner needs
Lead the delivery of high-impact learner journeys across all Career Accelerators
Focus on onboarding, orientation, and progression strategy
Collaborate with Product teams to align support with programme design
Develop learner-facing assets, content, and community engagement initiatives
Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes
Analyse learner data, surveys, and engagement insights to shape improvements
Lead reporting and accountability across cross-functional teams
Design and implement timely interventions that address blockers and learner needs
Oversee success strategy implementation for new programme launches
Build readiness frameworks for launch alignment and learner personas
Establish feedback loops to improve services and iterate models
Create templates, playbooks, and scalable infrastructure for rollout

Requirements

What You'll Bring

Substantial experience in student success leadership within EdTech or Higher Education
Expertise in learner journey design, community building, and service delivery
Experience handling sensitive cases with confidentiality and empathy
Proven success in developing scalable student support systems
Analytical capability and strong decision-making skills
Confidence managing risk and leading through ambiguity
Passion for enabling student success and career outcomes

Desirable:

Experience working with postgraduate or mid-career professionals
Familiarity with digital skills industries
Coaching certification or relevant training
Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining how education meets the future of work. In this role, you will help shape the direction of our learner experience and scale its impact globally. You'll work alongside passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at RS Consult by 2x

Get notified about new Program Specialist jobs in Nottingham, England, United Kingdom.

Work from home as an Online Tutor - Part Time

Nottingham, England, United Kingdom 1 year ago

Online English as a Foreign Language - Part Time