Programme Success & Learner Insights Officer (Digital learning & EdTech focus)

RS Consult; Leeds; Remote; GBP 40,000 - 60,000; Full time

Job summary

RS Consult is seeking a Programme Success & Learner Insights Officer to lead innovation in the learner journey for their Career Accelerator portfolio. This role involves strategic leadership, enhancing student satisfaction, and developing scalable support systems, making it ideal for candidates passionate about education and student success.

Qualifications

• Substantial experience in student success leadership within EdTech or Higher Education.
• Proven success in developing scalable student support systems.
• Experience handling sensitive cases with confidentiality and empathy.

Responsibilities

• Lead the careers-first learner journey strategy.
• Oversee student satisfaction and retention metrics.
• Drive innovation and operational excellence in new programme launches.

Skills

Analytical skills

Decision-making

Leadership

Community building

Service delivery

Education

Experience in EdTech or Higher Education

Coaching certification or relevant training

Job description

Remote | UK-Based | Full-Time | Starting June 2025

Overview

FourthRev is seeking an experienced and strategic Programme Success & Learner Insights Officer to lead innovation and excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-paced environments, can effectively scale systems and services, and possesses a careers-first mindset towards student success.

You will lead a high-performing team and be responsible for the full learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and inform FourthRev's approach to transformative education.

Your Mission

• Provide strategic leadership in designing and scaling the learner experience
• Oversee student satisfaction and retention metrics
• Foster a culture of continuous improvement and impact
• Develop scalable models for new programmes and learner personas

This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.

What You'll Do

1. Own and drive the careers-first learner journey strategy
2. Champion learner outcomes, satisfaction, and metrics
3. Drive innovation and operational excellence in new programme launches
4. Lead, coach, and develop a high-performing Student Success team
5. Manage and develop the team to deliver impactful, learner-centred experiences
6. Foster a performance-driven, outcomes-focused culture
7. Act as the point of escalation for complex learner cases
8. Refine and scale systems to enhance student support operations
9. Build team capability aligned with evolving models and learner needs
10. Lead delivery of high-impact learner journeys across all Career Accelerators
11. Focus on onboarding, orientation, and progression strategies
12. Collaborate with Product teams to align support with programme design
13. Develop learner-facing assets, content, and community engagement initiatives
14. Define and track OKRs/KPIs related to satisfaction, retention, progression, and career outcomes
15. Analyze learner data, surveys, and engagement insights to inform improvements
16. Lead reporting and accountability across cross-functional teams
17. Design and implement timely interventions to address blockers and learner needs
18. Oversee success strategy implementation for new programme launches
19. Build readiness frameworks for launch alignment and learner personas
20. Establish feedback loops to improve services and iterate models
21. Create templates, playbooks, and scalable infrastructure for rollout

Requirements

What You'll Bring

• Substantial experience in student success leadership within EdTech or Higher Education
• Expertise in learner journey design, community building, and service delivery
• Experience handling sensitive cases with confidentiality and empathy
• Proven success in developing scalable student support systems
• Strong analytical and decision-making skills
• Confidence managing risk and leading through ambiguity
• Passion for enabling student success and career outcomes

Desirable:

• Experience working with postgraduate or mid-career professionals
• Familiarity with digital skills industries
• Coaching certification or relevant training
• Experience in project management or coordination

Benefits

Why Join FourthRev

FourthRev is redefining how education meets the future of work. In this role, you will help shape the direction of our learner experience and scale its impact globally. You'll work alongside passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.