Programme Delivery Coordinator (Hybrid) – Elevating Resident Homes

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

High street discount schemes

Health cash plans

26 days’ annual leave (29 after 3 yrs)

Flexible bank holidays

Car leasing scheme

Hybrid working

Nine-day fortnight option

Job summary

Paragon Asra Housing Limited is seeking a Programme Delivery Co-ordinator to join the Asset Management team. You’ll provide essential administrative support, helping planned works programmes run smoothly and ensuring residents are kept informed and supported.

You’ll coordinate meetings, maintain accurate information, respond to enquiries, and help deliver programmes of work in residents’ homes, always putting customers first and delivering a high quality service.

Qualifications

• Have at least one year’s experience working in an administrative role.
• Enjoy working with people and have a genuine passion for delivering great customer service.
• Are highly organised and can juggle different tasks and deadlines without losing sight of the detail.
• Are confident using Microsoft Word, Excel and Outlook.
• Have excellent written and verbal communication skills.

Responsibilities

• Provide day to day administrative support to the Programme Delivery team, helping planned works programmes stay organised and on track.
• Respond to residents’ telephone, email, written and CRM enquiries, making sure they receive a helpful and positive service.
• Keep resident information, asset data, project spreadsheets and documentation accurate and up to date.
• Arrange contractor, progress and strategic meetings, including preparing information, taking minutes and sharing actions afterwards.
• Manage diaries and meetings for the Programme Delivery and Management teams.
• Help prepare and send letters and communications to residents and leaseholders about planned works.
• Support the team with tracking properties on planned programmes and providing updates on non-decent homes.
• Process purchase order requests and support the team with general financial administration.
• Help share updates about planned works across the organisation through PA Housing’s intranet.
• Build positive relationships with residents, contractors, colleagues and external partners.
• Make sure customer feedback and satisfaction information is captured and recorded accurately.
• Look for ways to improve processes and help the team deliver an efficient, high quality service.

Skills

Customer service

Organised

Communication

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Job description

Paragon Asra Housing Limited is seeking a Programme Delivery Co-ordinator to join the Asset Management team. You’ll provide essential administrative support, helping planned works programmes run smoothly and ensuring residents are kept informed and supported.

You’ll coordinate meetings, maintain accurate information, respond to enquiries, and help deliver programmes of work in residents’ homes, always putting customers first and delivering a high quality service.