Programme Delivery Administrator – Housing & Asset Management

Allscreens Nationwide Ltd; Ealing; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Wellbeing allowance £300

Staff discounts

Learning & development

Cycle to Work Scheme

Job summary

A2Dominion is seeking a highly organised Programme Delivery Administrator to support the Asset Management directorate and investment team. You will help deliver planned and cyclical improvement programmes across ~37,000 homes, handling document collation, scheduling, and stakeholder communications.

The role requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Provide comprehensive administrative support to the Investment team, including document collation, maintaining spreadsheets, and scheduling meetings.
• Manage team inboxes, triage enquiries, and allocate tasks efficiently.
• Respond to customer and stakeholder enquiries via phone and email.
• Monitor and track open cases, liaising with surveyors and contractors to ensure progress.
• Arrange appointments and provide updates to customers and external stakeholders.
• Raise and manage purchase orders, working closely with Finance and Procurement teams.
• Prepare and manage address lists for planned programmes.
• Liaise with Leasehold teams to ensure accurate leasehold information.
• Coordinate communications with contractors and residents, including consultation processes.
• Issue and collate post-completion satisfaction surveys.
• Organise meetings, take minutes, and track actions.
• Provide wider administrative support across the Assets department.

Skills

Highly organised

Customer-focused

Microsoft Office

Written and verbal communication

Stakeholder management

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

A2Dominion is seeking a highly organised Programme Delivery Administrator to support the Asset Management directorate and investment team. You will help deliver planned and cyclical improvement programmes across ~37,000 homes, handling document collation, scheduling, and stakeholder communications.

The role requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.