Planned Delivery Administrator

Allscreens Nationwide Ltd; Ealing; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Wellbeing allowance £300

Staff discounts

Learning & development

Cycle to Work Scheme

Job summary

A2Dominion is seeking a highly organised Programme Delivery Administrator to support the Asset Management directorate and investment team. You will help deliver planned and cyclical improvement programmes across ~37,000 homes, handling document collation, scheduling, and stakeholder communications.

The role requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Provide comprehensive administrative support to the Investment team, including document collation, maintaining spreadsheets, and scheduling meetings.
• Manage team inboxes, triage enquiries, and allocate tasks efficiently.
• Respond to customer and stakeholder enquiries via phone and email.
• Monitor and track open cases, liaising with surveyors and contractors to ensure progress.
• Arrange appointments and provide updates to customers and external stakeholders.
• Raise and manage purchase orders, working closely with Finance and Procurement teams.
• Prepare and manage address lists for planned programmes.
• Liaise with Leasehold teams to ensure accurate leasehold information.
• Coordinate communications with contractors and residents, including consultation processes.
• Issue and collate post-completion satisfaction surveys.
• Organise meetings, take minutes, and track actions.
• Provide wider administrative support across the Assets department.

Skills

Highly organised

Customer-focused

Microsoft Office

Written and verbal communication

Stakeholder management

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

We are looking for a highly organised and proactive

Programme Delivery Administrator

to join our Asset Management directorate. This is a key role supporting our investment team in delivering planned and cyclical improvement programmes across a portfolio of approximately 37,000 homes.

Key Responsibilities

• Provide comprehensive administrativesupport to the Investment team, including document collation, maintaining spreadsheets, and scheduling meetings.
• Manage team inboxes, triage enquiries, and allocate tasks efficiently.
• Respond to customer and stakeholder enquiries via phone and email.
• Monitor and track open cases, liaising with surveyors and contractors to ensure progress and escalating issues where necessary.
• Arrange appointments and provide updates to customers and external stakeholders.
• Raise and manage purchase orders, working closely with Finance and Procurement teams.
• Prepare and manage address lists for planned programmes.
• Liaise with Leasehold teams to ensure accurate leasehold and Section 20 consultation information.
• Coordinate communications with contractors and residents, including consultation processes and query responses.
• Issue and collate post-completion satisfaction surveys and support analysis of feedback.
• Organise meetings, take minutes, and track actions.
• Provide wider administrativesupport across the Assets department as required.

More About You

• GCSEs (or equivalent) in Maths and English (Grade A*–C / 4–9)
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Confident and customer-focused approach
• Experience working in a customer-focused environment within Housing or Property Management.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Ability to work collaboratively to achieve team and organisational goals.
• Strong relationship-building skills with a wide range of stakeholders
• Resilient, maintaining focus and professionalism under pressure.
• Performance-focused, consistently delivering high-quality work.

About Us

A2Dominion is more than a housing provider.We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in.With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference.As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing Us Is Easy

As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility,support, and benefits you need to thrive. For this role, our offer includes:

• 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
• Up to 8% contributory pension
• A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
• Access to a wide range of staff discounts
• Investment in your learning and development.
• We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement.If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.