Production & Customer Service Specialist

ForFarmers N.V.

Shepshed

On-site

GBP 38,000 - 52,000

Full time

14 days+

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Job summary

ForFarmers N.V. in the United Kingdom is seeking a Customer Service & Planning professional responsible for servicing farm customers, suppliers, and hauliers, while coordinating production schedules and delivery plans.

The role emphasizes end-to-end collaboration across procurement, production, and logistics teams to ensure accuracy and on-time performance. The ideal candidate has at least 3 years in a customer-facing planning role, strong communication, and proficiency in SAP and SIS systems,

Qualifications

Minimum 3 years’ experience in a customer facing and planning role.
Excellent communication skills.
Professional phone manner.
Proficiency in SAP, SIS systems.
Excel and Word.
Analytical mindset with a solution-oriented approach.
Numerate and financially aware.
Autonomous, resilient, and adaptable.

Responsibilities

Serve as the primary point of contact for suppliers, hauliers and farm customers, providing proactive communication throughout the ordering and delivery process.
Build and nurture relationships with customers, hauliers, and suppliers to support smooth operations and high satisfaction levels.
Handle customer inquiries and complaints with a solution-oriented approach, ensuring timely and effective resolution.
Develop and coordinate production schedules to meet forecasted demand and ensure timely delivery of customer orders.
Work closely with production teams to align schedules with raw material availability and optimise efficiency.
Identify and address potential scheduling conflicts or disruptions to maintain production continuity.
Confirm and plan customer deliveries, ensuring alignment with customer requirements and operational timelines.
Update internal systems with accurate and real-time order and delivery information.
Coordinate with logistics teams to manage transportation and ensure on-time deliveries.
Ensure accurate management of sales and purchase contracts in compliance with company standards and procedures.
Drive collaboration across departments to integrate raw material planning, production scheduling, and delivery processes.
Continuously identify and implement improvements to enhance efficiency, accuracy, and customer satisfaction.