Customer Service Representative

ForFarmers Group; Shepshed; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Personal coaching

Job summary

ForFarmers UK Limited is seeking a proactive customer planning professional to act as the main contact for suppliers, hauliers, and farm customers. You will manage end-to-end ordering, driving collaboration across procurement, production, and logistics to ensure smooth operations and high satisfaction.

The role focuses on raw materials and production planning, requiring collaboration across teams to align planning, delivery, and contracts with company standards.

Qualifications

• Minimum 3 years’ experience in a customer facing and planning role.
• Excellent communication and problem-solving skills.
• Proficiency with SAP and SIS systems and MS Office tools (Excel, Word).

Responsibilities

• Serve as the primary point of contact for suppliers, hauliers and farm customers throughout ordering and delivery.
• Build and nurture relationships to support smooth operations and satisfaction.
• Handle inquiries and complaints with a solution-oriented approach.
• Develop and coordinate production schedules to meet forecasted demand.
• Align schedules with raw material availability to optimise efficiency.
• Identify and address scheduling conflicts to maintain production continuity.
• Confirm and plan customer deliveries in line with requirements and timelines.
• Update internal systems with real-time order and delivery information.
• Coordinate with logistics to manage transportation and on-time deliveries.
• Ensure accurate management of sales and purchase contracts per company standards.
• Drive cross-department collaboration to integrate planning and delivery processes.
• Identify improvements to enhance efficiency and customer satisfaction.

Skills

Professional phone manner

Analytical mindset

Numerate

Autonomous

Tools

SAP

SIS systems

Excel

Word

Job description

As a key contact for farm customers and internal teams, you will focus on delivering high-quality service, fostering strong relationships

with customers and suppliers, and maintaining operational excellence. The role is distinct in its focus on raw materials and production

planning, requiring collaboration across procurement, production, and logistics teams to ensure end-to-end alignment.

Roles and responsibilities

• Serve as the primary point of contact for suppliers, hauliers and farm customers, providing proactive communication throughout the ordering and
• delivery process.
• Build and nurture relationships with customers, hauliers, and suppliers to support smooth operations and high satisfaction levels.
• Handle customer inquiries and complaints with a solution-oriented approach, ensuring timely and effective resolution.

Production Planning

• Develop and coordinate production schedules to meet forecasted demand and ensure timely delivery of customer orders.
• Work closely with production teams to align schedules with raw material availability and optimise efficiency.
• Identify and address potential scheduling conflicts or disruptions to maintain production continuity.

Delivery Coordination

• Confirm and plan customer deliveries, ensuring alignment with customer requirements and operational timelines.
• Update internal systems with accurate and real-time order and delivery information.
• Coordinate with logistics teams to manage transportation and ensure on-time deliveries.

Operational Excellence

• Ensure accurate management of sales and purchase contracts in compliance with company standards and procedures.
• Drive collaboration across departments to integrate raw material planning, production scheduling, and delivery processes.
• Continuously identify and implement improvements to enhance efficiency, accuracy, and customer satisfaction.

Qualifications

Minimum 3 years’ experience in a customer facing and planning role

Professional phone manner

Proficiency in SAP, SIS systems

Excel and Word Analytical mindset with a solution-oriented approach

Numerate and financially aware

Autonomous, resilient, and adaptable

We value diversity in our workplace and welcome enquiries from everyone.

Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.

Please make us aware if your need any reasonable adjustments to participate in this process.

At the heart of the agricultural sector

Working at ForFarmers means being right at the center of agriculture. No matter what role you’re in, you’ll feel the connection — we work side by side with our farmers every step of the way.

Fully committed to your growth

ForFarmers offers extensive training opportunities, including personal coaching and tailored development programs. You’ll gain not only theoretical knowledge but also practical experience, with guidance that fits your individual needs.

Have any questions? Contact us!

We’d love to hear from you! Feel free to get in touch: our HR team is happy to help.