Agri-Operations Coordinator: Customer Service & Production Planning

ForFarmers Group; Shepshed; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Personal coaching

Job summary

ForFarmers UK Limited is seeking a proactive customer planning professional to act as the main contact for suppliers, hauliers, and farm customers. You will manage end-to-end ordering, driving collaboration across procurement, production, and logistics to ensure smooth operations and high satisfaction.

The role focuses on raw materials and production planning, requiring collaboration across teams to align planning, delivery, and contracts with company standards.

Qualifications

• Minimum 3 years’ experience in a customer facing and planning role.
• Excellent communication and problem-solving skills.
• Proficiency with SAP and SIS systems and MS Office tools (Excel, Word).

Responsibilities

• Serve as the primary point of contact for suppliers, hauliers and farm customers throughout ordering and delivery.
• Build and nurture relationships to support smooth operations and satisfaction.
• Handle inquiries and complaints with a solution-oriented approach.
• Develop and coordinate production schedules to meet forecasted demand.
• Align schedules with raw material availability to optimise efficiency.
• Identify and address scheduling conflicts to maintain production continuity.
• Confirm and plan customer deliveries in line with requirements and timelines.
• Update internal systems with real-time order and delivery information.
• Coordinate with logistics to manage transportation and on-time deliveries.
• Ensure accurate management of sales and purchase contracts per company standards.
• Drive cross-department collaboration to integrate planning and delivery processes.
• Identify improvements to enhance efficiency and customer satisfaction.

Skills

Professional phone manner

Analytical mindset

Numerate

Autonomous

Tools

SAP

SIS systems

Excel

Word

Job description

ForFarmers UK Limited is seeking a proactive customer planning professional to act as the main contact for suppliers, hauliers, and farm customers. You will manage end-to-end ordering, driving collaboration across procurement, production, and logistics to ensure smooth operations and high satisfaction.

The role focuses on raw materials and production planning, requiring collaboration across teams to align planning, delivery, and contracts with company standards.