Product Support Specialist

FLIR Systems, Inc.; Fareham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to join their Technical Support Department. This exciting role involves providing customer support, conducting diagnostics, and performing repairs for cutting-edge products. The ideal candidate will thrive in a dynamic environment, showcasing their technical expertise while delivering training sessions to customers. With opportunities for travel across EMEA and APAC regions, this position offers a chance to make a significant impact within a collaborative team. If you're self-motivated and passionate about technology, this role is perfect for you.

Qualifications

• Experience with fault diagnosis and electrical repair is essential.
• Strong communication skills in English are required.

Responsibilities

• Provide 1st/2nd line support for FLIR/Raymarine products.
• Conduct in-field service visits and escalate technical issues.

Skills

PC literacy

Telephony skills

Microsoft 365 proficiency

Remote support tools (e.g., AnyDesk)

Fault diagnosis

Electrical/electronic repair

Understanding of DC circuits

Ethernet networking

Excellent communication skills (English)

Practical sailing/marine experience

Job description

Product Support Specialist page is loaded

Product Support Specialist

Apply locations UK - Fareham | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: REQ29060

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceuticals.

We seek individuals who thrive on making an impact and want to be part of a winning team.

Job Description

Job Summary:

This role within Raymarine's Technical Support Department focuses on customer support (both office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Travel within the UK, EMEA, and APAC regions is required, along with a valid Driving Licence and Passport.

Primary Duties & Responsibilities:

• Handle telephone inquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist team members, and oversee returns and repairs processes.
• Conduct in-field service visits and escalate technical issues with full triage to relevant teams.
• Support engineering teams and contribute to product improvements through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions to customers.
• Perform other duties as assigned.

Job Requirements / Skills:

• Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, proficiency with Microsoft 365, remote support tools (e.g., AnyDesk), and excellent communication skills in English (verbal and written).
• Skills: Fault diagnosis, electrical/electronic repair, understanding of DC circuits and Ethernet networking.
• Traits: Self-motivated, team-oriented, flexible, and organized.
• Requirements: Willingness to travel internationally (EMEA/APAC), manual dexterity, and adaptability to changing priorities.

Must be capable of working independently while overseas, making decisions aligned with company policy, and supporting own judgments without constant supervision.

This position involves access to export-controlled information or items (regulated technology or data under ITAR/EAR US regulations). Applicants must be eligible to obtain the necessary export control licenses from the U.S. Departments of State or Commerce.

Teledyne and its employees are committed to the highest ethical standards. All employees are expected to comply with applicable laws, regulations, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as vital as our innovative sensing solutions.