Product Support Specialist - Manual and Robotic - Sussex

TN United Kingdom; Newbury; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Product Support Specialist, where you will play a crucial role in driving sales and providing technical support for innovative medical technology. This position offers a unique opportunity to work closely with surgeons and clinical staff, ensuring optimal use of advanced robotic systems. With a focus on collaboration and continuous improvement, you will be part of a dynamic team dedicated to enhancing patient outcomes. If you're self-motivated and passionate about making a difference in healthcare, this role is perfect for you.

Qualifications

• 2+ years of successful sales experience in Joint Replacement or medical devices preferred.
• Excellent communication and presentation skills are essential.

Responsibilities

• Develop territory sales strategy to drive growth and meet targets.
• Provide training and support for robotic arm applications and equipment.

Skills

Sales Experience

Communication Skills

Team Collaboration

Problem-Solving

Customer Service

Job description

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Product Support Specialist - Manual and Robotic - Sussex, Newbury

Client:

Location:

Newbury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

5f05f67d26c1

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Work Flexibility: Field-based

We’re looking for a talented, highly motivated professional who will be responsible for driving Stryker’s Joint Replacement and Robotics business in the Sussex area. You will be trained and certified to support the Mako Smart Robotics programme, providing technical expertise that will give you an advantage in selling all of Stryker’s products and services. As part of a high-caliber, performance-driven sales team, you must have a passion for delivering results, improving outcomes, and making patients’ lives better.

This is an opportunity to grow, develop, and build a career within one of the world’s leading medical technology companies. Together with our customers, we are driven to make healthcare better.

Key Responsibilities

1. Develop an effective territory sales strategy to drive growth.
2. Deliver annual sales targets and other key performance objectives.
3. Provide surgeons and operating room staff with training and Clinical/Technical support for robotic arm applications, equipment, and instruments to ensure optimal placement and precision.
4. Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons in preoperative planning, implant sizing, and positioning.
5. Build strong relationships with stakeholders in NHS & private medical sectors, including consultants, theatre managers, nursing staff, procurement, and finance professionals.
6. Conduct product demonstrations and training for clinical staff.
7. Provide in-theatre product support for manual & robotic cases.
8. Work effectively as part of a team.
9. Attend and participate in key professional congresses and events.
10. Maintain and acquire new product, technology, and market knowledge.
11. Collaborate with colleagues from other Stryker divisions to increase market share.

Experience & Competencies

• Positive attitude, solution-oriented approach to succeed.
• Self-motivated, take ownership of your work and drive your learning, productivity, and outcomes.
• Collaborative mindset, build and leverage relationships to drive continuous improvements and wins across teams.
• Goal-oriented, ensure achievement of objectives while focusing on patient and customer needs, delivering safe and robust solutions.
• High ethics & integrity, winning the right way, aligned with Stryker’s vision.
• Excellent communication and presentation skills.
• Excellent written and oral communication skills.
• 2+ years of successful sales experience in Joint Replacement, medical devices, or healthcare preferred.
• Working knowledge of NHS, experience in a theatre environment, or medical devices is advantageous.

Travel Percentage: 80%