Product Support Specialist

FLIR; Fareham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits within a renowned technical support department, focusing on customer support for innovative marine technologies. This role involves diagnostics, repairs, and training, with responsibilities extending to both in-office and field environments. Ideal candidates will have a strong technical background, excellent communication skills, and a willingness to travel internationally. Join a forward-thinking team dedicated to making a significant impact in the marine industry, where your expertise will contribute to product improvements and customer satisfaction.

Qualifications

• Practical sailing/marine experience preferred.
• Must have strong communication skills in English.

Responsibilities

• Provide 1st/2nd line support for FLIR/Raymarine products.
• Conduct in-field service visits and manage CRM queries.

Skills

PC literacy

Telephony skills

Microsoft 365 proficiency

Remote support tools (e.g., AnyDesk)

Fault diagnosis

Electrical/electronic repair

Understanding of DC circuits

Ethernet networking

Strong communication skills

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceutical research.

We are seeking individuals who thrive on making an impact and enjoy being part of a winning team.

Job Description

Job Summary:

This is an exciting role within Raymarine's Technical Support Department, focusing on customer support both in-office and in-field. Responsibilities include diagnostics, repair, training, and attending events. The role involves travel (UK/EMEA/APAC), and requires a valid Driving Licence and Passport.

Primary Duties & Responsibilities:

1. Handle telephone inquiries and provide 1st/2nd line support for FLIR/Raymarine products.
2. Manage CRM and email queries, assist team colleagues, and oversee returns and repairs.
3. Conduct in-field service visits and escalate technical issues with comprehensive triage to relevant teams.
4. Support engineering teams and contribute to product improvements through technical expertise and customer feedback.
5. Act as a technical subject matter expert to train and mentor team members.
6. Deliver technical training sessions to customers.
7. Perform other duties as assigned.

Job Requirements / Skills:

• Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, proficiency with Microsoft 365, remote support tools (e.g., AnyDesk), and strong communication skills in English (verbal and written).
• Skills: Fault diagnosis, electrical/electronic repair, understanding of DC circuits and Ethernet networking.
• Traits: Self-motivated, team player, flexible, organized.
• Requirements: Willingness to travel internationally (EMEA/APAC), manual dexterity, and adaptability to changing priorities.

Must be capable of working independently while overseas, making decisions aligned with company policies, and supporting own judgments without requiring constant oversight.

This position involves access to export-controlled information or items (regulated technology or data per ITAR/EAR US regulations). Applicants must be eligible to obtain the necessary export licenses from U.S. authorities.

Teledyne and its employees are committed to the highest ethical standards. Compliance with all applicable laws, regulations, and policies is required. Our reputation for honesty, integrity, and innovation is paramount.