Product Support Specialist - Robotic & Manual

TN United Kingdom; Crawley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to provide exceptional clinical support and training in robotic applications. This role involves direct interaction with surgeons and OR staff, ensuring optimal product use during surgical procedures. You will utilize proprietary software for pre-operative preparations and manage inventory and sales orders effectively. The ideal candidate will have a strong background in customer service and technical roles within healthcare, with a passion for enhancing product performance and customer satisfaction. Join a dynamic team and make a significant impact in the medical field!

Qualifications

• At least 2 years of experience in sales or technical roles in healthcare.
• Strong knowledge of customer service principles and office technology.

Responsibilities

• Provide clinical product support and training to end users.
• Assist in developing sales plans to increase system utilization.

Skills

Customer Service Principles

Problem-Solving Skills

Interpersonal Skills

Technical Knowledge in Healthcare

Education

High School Diploma

Bachelor’s Degree in Business or Technical Field

Tools

ERP Software

MS Access

Excel

Word

Job description

Product Support Specialist - Robotic & Manual, Crawley

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

529df03d4b34

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Work Flexibility: Field-based

Provide clinical product support to end users, including on-site guidance during surgical procedures, training, and customer education. Offer feedback on product design to enhance performance and customer satisfaction.

• Train surgeons and OR staff on the operation of robotic arm applications and associated equipment to ensure optimal placement and precision.
• Utilize proprietary software for pre-operative CT scan preparation, assist in implant planning, sizing, and positioning.
• Generate reports on case reviews, services, and recommendations for product and process improvements, and manage inventory, sales orders, and forecast inputs.
• Support demonstrations and visits to showcase product clinical value.
• Train hospital personnel on the use of the RIO System, accessories, disposables, and implants.
• Report product complaints promptly as per quality system requirements.
• Resolve product issues efficiently for customers.
• Provide case support at unassigned accounts.
• Assist in developing and executing sales plans to increase system utilization and grow case volume.
• Promote clinical benefits, build relationships with surgeons and OR staff, and collaborate with sales and marketing teams.
• Manage product purchase orders, inventory, and partner with cross-functional teams to drive account growth.
• Support manual and revision cases and key account management.

Qualifications:

• High School diploma required; Bachelor’s degree preferred in business or technical field.
• At least 2+ years’ experience in sales or technical roles within healthcare, medical, or pharmaceutical industries.
• Knowledge of customer service principles, business procedures, and office technology (ERP, MS Access, Excel, Word).
• Strong problem-solving and interpersonal skills.
• Ability to analyze specifications and assist customers in product selection.
• Travel percentage: 70%.