Product Support Specialist - Robotic & Manual

TN United Kingdom; Newbury; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to provide clinical support and training for robotic applications in surgical settings. This role involves working closely with surgeons and OR staff, offering guidance during procedures, and ensuring customer satisfaction through effective training and support. The ideal candidate will have a strong background in customer service and technical environments, with the ability to build relationships and enhance product performance. If you're passionate about improving healthcare outcomes and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• High School diploma required; Bachelor's preferred in business or technical field.
• Experience in sales or technical environments preferred.

Responsibilities

• Provide clinical product support and training during surgical procedures.
• Manage local inventories and assist in developing sales plans.

Skills

Customer Service Principles

Problem-Solving Skills

Interpersonal Skills

Technical Knowledge (Medical/Healthcare)

Education

High School Diploma

Bachelor’s Degree in Business or Related Field

Tools

Proprietary Software for Pre-Operative Planning

Job description

Product Support Specialist - Robotic & Manual, Newbury

Client:

Confidential

Location:

Newbury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

f3f43c0fcde2

Job Views:

21

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

• Work Flexibility: Field-based
• Provide clinical product support to end users and on-site guidance during surgical procedures.
• Provide training, ongoing in-services, and customer education to assigned accounts.
• Offer feedback on product design to enhance performance and customer satisfaction.
• Train surgeons and OR staff on the operation of robotic applications and associated equipment.
• Use proprietary software for pre-operative planning and assist in implant positioning.
• Prepare reports detailing case reviews, services, and recommendations for improvements.
• Manage local inventories of equipment, instruments, and disposables; process sales orders; provide forecast input.
• Support company demonstrations and visits to showcase products.
• Train hospital personnel on system use and disposables.
• Report complaints promptly according to quality systems.
• Resolve product issues efficiently.
• Support case coverage at unassigned accounts.
• Assist in developing and executing sales plans and increasing system utilization.
• Build relationships with surgeons and OR staff, emphasizing clinical benefits.
• Collaborate with sales and marketing teams to increase awareness.
• Obtain purchase orders and track inventories.
• Support manual and revision cases and key account management.

Qualifications:

• High School diploma; Bachelor’s preferred in business or a related technical field.
• Experience in sales or technical environments (medical, pharmaceutical, healthcare) preferred.
• Knowledge of customer service principles and business procedures.
• Strong problem-solving and interpersonal skills.
• Ability to analyze specifications and assist customer product selections.
• Travel percentage: 70%