Product Support Specialist

Stryker; Worthing; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance clinical support for joint replacement procedures. This role involves direct engagement with healthcare professionals, ensuring they receive top-tier training and support for innovative medical technologies. The ideal candidate will have a background in theatre or medical environments, demonstrating exceptional communication and organizational skills. Join a forward-thinking company dedicated to improving healthcare and making a tangible impact on patient outcomes. If you are passionate about medical technology and thrive in dynamic environments, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in theatre or medical settings.
• Knowledge of anatomy and physiology for product demonstrations.

Responsibilities

• Support robotic and manual joint replacement surgeries.
• Provide training on Stryker products to theatre staff.
• Manage inventory and conduct product trials.

Skills

Theatre Experience

Medical Knowledge

Customer Service

Communication Skills

MS Office Proficiency

Education

Experience in Theatre or Medical Environments

Job description

The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures, including robotic surgery with Mako. This role within Stryker UK will focus on servicing and supporting our clinical customers to ensure best-in-class specialist support with procedural excellence.

Additional responsibilities involve collaborating with the local sales team to coordinate training and events, and managing daily business support requirements to deliver exceptional service to our broad customer base.

Key Activities & Accountabilities

1. Servicing existing and new customers within theatre and clinical environments.
2. Supporting MAKO robotic procedures and manual joint replacement surgeries.
3. Providing theatre and HCP staff with training on Stryker products.
4. Working with regional team members and the Regional Sales Manager to ensure top-tier customer service.
5. Auditing theatre Stryker stock, managing inventory, and asset management.
6. Understanding clinical applications of Stryker products to offer optimal solutions.
7. Conducting product trials and evaluations as needed.
8. Implementing training, organizing workshops, and supporting new business initiatives.
9. Communicating product features and clinical benefits effectively.
10. Maintaining high ethical standards and representing Stryker positively.
11. Acting with integrity and fulfilling commitments timely.
12. Liaising with sales colleagues to identify customer needs and promote additional products.
13. Maintaining a business plan with clear objectives.
14. Understanding the local healthcare environment and regional strategy.
15. Performing additional duties as directed by the RSM.

Education

• Experience in theatre or medical environments preferred; industry background advantageous.

Experience

• At least 2 years of theatre or medical experience.
• Understanding of cost pressures in theatres and surgical procedures.
• Proficiency in MS Office and presentation skills.
• Knowledge of anatomy and physiology for product demonstrations.

Competencies

• Excellent communication skills.
• Collaborative approach with colleagues and customers.
• Professionalism, discipline, and organization.
• Responsibility and accountability.
• Self-motivation and resilience under pressure.
• Strong interpersonal skills.
• Continuous self-improvement focus.
• Flexibility to adapt to change.

Location

• South East team, ideally based in South coast East Hampshire – West Sussex.

Stryker is a global leader in medical technologies committed to improving healthcare. We offer innovative products across MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.