Product Support Specialist

Teledyne Technologies Incorporated; Fareham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a Product Support Specialist in a dynamic technical support team. This role focuses on delivering exceptional customer service for advanced marine products, requiring both office-based and in-field support. You will engage in diagnostics, repairs, and training, while also having the chance to travel internationally. Join a forward-thinking company that values innovation and integrity, where your contributions will directly impact customer satisfaction and product excellence. If you are self-motivated and eager to make a difference, this role is perfect for you.

Qualifications

• Essential skills include PC literacy, telephony skills, and remote customer support.
• Experience in logical faultfinding and electrical repair is preferred.

Responsibilities

• Provide 1st/2nd line support for FLIR/Raymarine products.
• Conduct in-field service visits and manage CRM queries.

Skills

PC Literacy

Telephony Skills

Microsoft 365

Remote Customer Support

Logical Faultfinding

Electrical/Electronic Repair

Understanding of DC Circuits

Ethernet Networking

Communication Skills

Tools

AnyDesk

Job description

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging, and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.

Primary Duties & Responsibilities

• Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
• Conduct in-field service visits and escalate technical issues with full triage to relevant teams.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions for customers.
• Perform other assigned duties.

Job Requirements / Skills

• Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
• Skills: Logical faultfinding, electrical/electronic repair, understanding of DC circuits and ethernet networking.
• Traits: Self-motivated, team player, flexible, organized.
• Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.

This position requires the ability to work unsupervised whilst overseas, support own judgments, and make decisions in line with company policy. It involves access to export-controlled information and items, requiring eligibility for appropriate export licenses under US regulations.

Teledyne and all employees are committed to high ethical standards and compliance with laws and regulations. Our reputation for honesty, integrity, and innovation is paramount.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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