Senior Product Support Engineer - Separation Equipment

GEA Group; Milton Keynes; On-site; GBP 52,000 - 78,000; Full time

Job summary

GEA Group is seeking a Senior Product Support Engineer to join the Separation Equipment team. You will provide advanced technical support, act as the escalation point for complex issues, and collaborate with Field Service Engineers, Sales, Projects, Workshop and Spare Parts teams across the UK.

You will work to optimise commissioning, performance and CBM activities, travel as needed, and train engineers and customers on technical topics.

Qualifications

• Engineering qualification via apprenticeship, degree or equivalent industry experience.
• 5+ years' experience with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
• Strong understanding of troubleshooting, commissioning and equipment performance optimisation.
• Experience interpreting technical drawings, manuals and engineering documentation.
• Ability to make sound engineering decisions independently.
• Excellent communication skills with the ability to support both customers and internal stakeholders.
• Experience delivering technical training would be advantageous.
• Knowledge of CBM or predictive maintenance techniques would be beneficial.
• Good working knowledge of Microsoft 365 and digital service tools.

Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse CBM systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Skills

Separation equipment

Troubleshooting

Engineering drawings

Independent decision making

Communication

CBM knowledge

Microsoft 365

Education

Engineering qualification (apprenticeship/degree/-equivalent)

Tools

CBM software

Microsoft 365

Job description

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert. In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK. This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.

Key Responsibilities

• Provide expert technical support across the separation equipment portfolio.
• Act as the senior escalation point for complex technical issues and equipment breakdowns.
• Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
• Support the commissioning, optimisation and performance improvement of customer equipment.
• Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
• Identify recurring failures and provide recommendations to improve equipment reliability.
• Lead and coordinate complex service activities both on customer sites and remotely.
• Deliver technical training to engineers, service teams and customers.
• Support project installations with specialist technical expertise.
• Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
• Produce CBM reports and provide recommendations based on equipment performance data.
• Build strong relationships with customers, internal teams and equipment manufacturers.
• Contribute to improved service delivery and identify opportunities to enhance customer support.

Your Profile / Qualifications

We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.

• An engineering qualification gained through an apprenticeship, degree or equivalent industry experience.
• At least 5 years' experience working with separation equipment in a Service Engineer, Technical Support or Product Support capacity.
• A strong understanding of troubleshooting, commissioning and equipment performance optimisation.
• Experience interpreting technical drawings, manuals and engineering documentation.
• The ability to make sound engineering decisions independently.
• Excellent communication skills with the ability to support both customers and internal stakeholders.
• Experience delivering technical training would be advantageous.
• Knowledge of Condition-Based Monitoring (CBM) or predictive maintenance techniques would be beneficial.
• Good working knowledge of Microsoft 365 and digital service tools.

Additional Requirements

• Full UK driving licence.
• Willingness to travel throughout the UK as required.
• Ability to work safely and effectively in customer and industrial environments.