Product Support Engineer - French Speaker (m/w/d) - York

TN United Kingdom; Tadcaster; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in optics and photonics is seeking a passionate individual to join their customer support team. This exciting role involves providing technical assistance and product recommendations to customers across Europe. You'll collaborate with global teams, manage accounts, and support marketing initiatives while enjoying a vibrant community of diverse professionals. With a focus on training and development, this position offers a competitive salary and a range of benefits, ensuring you thrive in a dynamic environment. If you're ready to make a difference in a forward-thinking company, this is the opportunity for you.

Benefits

Company Pension Scheme

Private Medical & Dental Insurance

Extensive Training and Development Opportunities

Cycle to Work Scheme / Jobbike Program

Company Events

Qualifications

• Bachelor's degree in Science or Engineering is required.
• Fluency in French and English is essential for this role.

Responsibilities

• Provide technical assistance and product recommendations to customers.
• Manage customer inquiries and accounts effectively.

Skills

Technical Assistance

Product Recommendations

Communication Skills

Problem-Solving Skills

Fluency in French

Fluency in English

Education

Bachelor's Degree in Science

Bachelor's Degree in Engineering

Tools

MS Office

Job description

Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging, and photonics, and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.

We are looking for a

As a key player in our customer support team, you'll be the go-to expert for technical assistance in Europe. Your role will include helping customers select the perfect products, managing accounts, and participating in projects like writing articles or designing demos. This role offers a variety of engaging responsibilities.

Essential Functions:

• Providing technical assistance and product recommendations
• Handling customer inquiries and managing accounts
• Collaborating with global teams and supporting marketing initiatives

Qualifications:

We value diverse skills and experiences. The following are the ideal qualifications:

• Bachelor's degree in Science or Engineering
• Fluent in French and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:

Join Edmund Optics and enjoy a competitive salary along with benefits such as:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Cycle to Work scheme / Jobbike program
• Company events

Be part of a passionate, forward-thinking team that knows how to have fun while achieving great results.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on your preference.