Product Support Engineer - French Speaker (gn) - York

TN United Kingdom; Tadcaster; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking team at a leading optics provider, where your expertise in customer support will help shape the future of innovative technologies. As a Customer Support Specialist, you will engage with diverse clients, providing technical assistance and product recommendations. This role promises a dynamic work environment with opportunities for collaboration on exciting projects. Enjoy a competitive salary along with perks like a company pension scheme and private medical insurance. If you are passionate about optics and customer service, this is the perfect opportunity for you!

Benefits

Company pension scheme

Private medical & dental insurance

Extensive training and development opportunities

Cycle to Work scheme / Jobbike program

Company events

Qualifications

• Bachelor's degree in Science or Engineering is essential.
• Fluency in both French and English is required.

Responsibilities

• Provide technical assistance and product recommendations to customers.
• Manage customer inquiries and accounts effectively.

Skills

Technical Assistance

Product Recommendations

Communication Skills

Problem-Solving Skills

Fluency in French

Fluency in English

Education

Bachelor's degree in Science or Engineering

Tools

MS Office

Job description

Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging, and photonics. As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're committed to building a vibrant community. As part of our team, you'll work with dynamic, diverse individuals from various backgrounds, all focused on providing excellent technical customer support.

Job Title:

Customer Support Specialist (Optics & Photonics)

Location:

York (UK), Mainz (Germany), or Lyon (France) – location preference depending on the candidate

Job Category:

Customer Support / Technical Support

EU Work Permit Required:

Yes

Job Reference:

69669965fe0f

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

As a key player in our customer support team, you'll be the go-to expert for technical assistance in Europe. Your responsibilities include helping customers select the right products, managing accounts, and participating in projects like writing articles or designing demos. This role offers a dynamic and engaging work environment.

Essential Functions:

1. Providing technical assistance and product recommendations
2. Handling customer inquiries and managing accounts
3. Collaborating with global teams and supporting marketing initiatives

Qualifications:

1. Bachelor's degree in Science or Engineering
2. Fluent in French and English
3. Proficient with MS Office
4. Strong communication and problem-solving skills

What We Offer:

Join Edmund Optics for a rewarding experience with a competitive salary and perks such as:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Cycle to Work scheme / Jobbike program
• Company events

Be part of a passionate, forward-thinking team that knows how to enjoy their work. Apply now and help us shape the future of optics!