Product Strategy and Customer Insight Lead

Accelerate People; England; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading assessment organization in the UK seeks a Product Strategy and Customer Insight Lead. This hybrid role focuses on leveraging technology and AI to solve real-world challenges for customers. You will conduct research, define product vision, and drive engagement with training providers. The ideal candidate has over 3 years of experience in Product Management, excellent communication skills, and a strong customer focus, ensuring the product meets market needs and drives adoption.

Qualifications

• Proven ability to listen and understand customer needs and translate them into product solutions.
• Exceptional written and verbal communication skills.
• Comfort working with technical teams and understanding technical trade-offs.

Responsibilities

• Conduct in-depth discovery sessions to uncover pain points.
• Own and evolve the product roadmap to deliver maximum value.
• Gather feedback from training providers to drive product innovation.
• Build strong partnerships with training providers.
• Monitor industry trends and competitor activity for growth opportunities.
• Use analytics to prioritise features and improve user experience.
• Collaborate across teams to launch strategic initiatives.

Skills

Product Management

Communication

Customer Focus

Technical Literacy

Business Acumen

Education

3+ years of experience in Product Management or related fields

Tools

Agile methodologies (Scrum, Kanban)

Assessment platforms

Job description

Product Strategy and Customer Insight Lead

UK - national

Job title: Product Strategy and Customer Insight Lead

Reports to: Executive Director

Location: Hybrid: home-based, London Office, and national travel

Salary: Up to £60k

About Accelerate People

Accelerate People are a leading, Ofqual-accredited assessment organisation operating at the bleeding edge of technological learning and assessment solutions. We leverage our team's deep industry expertise to craft assessments that accurately reflect the skills employers seek. We build partnerships and brilliant assessments to accelerate success – for training providers, employers and learners.

We are incredibly ambitious – for ourselves, the providers we work with, and the learners we engage.

About Blenheim Chalcot

Accelerate People are part of the Blenheim Chalcot portfolio.

Blenheim Chalcot is the UK’s leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. Ventures we have built range from Modulr Finance to Agilisys and even the Rajasthan Royals IPL cricket team. All our 20+ portfolio companies have been incubated and launched by us and now have total sales of over £0.5bn and more than 3,000 employees. Our assets under management stand at greater than £1.5bn.

About the Role

Accelerate People is seeking a Product Strategy and Customer Insight Lead who is passionate about leveraging technology to solve real-world problems for our customers. Our product in this case is our proprietary and unique platform that utilises AI and automation technology to solve our customers’ challenges. Our platform hosts the entirety of our customers’ journeys through assessment and is Accelerate People’s USP.

This unique role blends product strategy with a strong customer-facing and commercial focus. You'll be the voice of the customer within our product and engineering team and the voice of the product to our customers, driving both product success and sales adoption.

You must be an exceptional communicator and be able to bridge the gap between customer pain points and the engineering teams in our business who will solve them

Responsibilities

• Conduct in-depth discovery sessions, interviews, and user research with current and prospective customers to uncover pain points related to assessment, technology, AI adoption and learning delivery

Define the Product Vision

• Own and evolve the product roadmap to ensure our platform delivers maximum value for training providers and keeps us ahead of the curve.

Be the Voice of the Customer

• Gather and interpret feedback from training providers, transforming insights into strategies that drive product innovation and customer satisfaction.

Drive Engagement & Adoption

• Build strong partnerships with training providers, helping them unlock the full potential of our platform through clear communication and tailored support.

Connect Technology with Real Needs

• Act as the bridge between our development teams and customers, ensuring every feature and enhancement solves real-world challenges.

Spot Market Opportunities

• Monitor industry trends and competitor activity to identify new opportunities for growth and differentiation.

Champion Data-Driven Decisions

• Use analytics and market intelligence to prioritise features, improve user experience, and deliver measurable impact.

Lead Strategic Initiatives

• Collaborate across teams to launch projects that strengthen our platform’s value proposition and deepen customer loyalty.

Must have

• Experience: 3+ years of experience in Product Management, Product Marketing, or a relevant technical Sales/Consulting role, preferably within a SaaS, EdTech, or Assessment/HR Tech
• Customer Focus: Proven ability to listen, empathise, and deeply understand customer needs and translate them into product solutions.
• Communication: Exceptional written and verbal communication skills, including the ability to articulate complex technical concepts to a non-technical audience (customers) and articulate customer needs to a technical audience (engineers).
• Business Acumen: Demonstrated commercial sense with experience supporting or driving sales efforts.
• Technical Literacy: Comfort working with technical teams (engineering, data science) and understanding technical trade-offs

Nice to have:

• Experience working in or with Assessment Organisations or assessment platforms.
• Familiarity with agile development methodologies (Scrum, Kanban).
• Prior experience defining APIs or integration strategies for B2B products.

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