Product-Savvy Application Support Specialist

Artemis Clarke Ltd; Peene; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

5% employer pension contribution

20 days’ holiday plus bank holidays

Your birthday off

Job summary

Artemis Clarke Ltd in the United Kingdom is seeking an Applications Support & Product Executive to provide first-line support for customers using the company’s software and digital products.

You will grow from customer and application support into a product champion, taking ownership of specific products, assisting onboarding and identifying further solutions for clients, with a pathway toward Product Owner or Customer Success roles.

Responsibilities

• Acting as the first point of contact for customer support queries by telephone, email and online channels
• Investigating application issues and resolving straightforward problems
• Gathering information to elevate more technical queries to the development team
• Keeping customers updated and following queries through to completion
• Helping new customers get started with the company’s software and digital products
• Delivering online product demonstrations and user training
• Creating and maintaining user guides, support information and internal product documentation
• Building understanding of the company’s different products and services
• Becoming a product champion for specific software solutions
• Gathering customer feedback and sharing it with the development and leadership teams
• Identifying additional products or features that could be useful to existing customers
• Supporting testing when new features, updates or products are released
• Assisting with general customer operations and administration
• Getting involved in wider business activities such as events, communications and marketing support
• For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position

Job description

Artemis Clarke Ltd in the United Kingdom is seeking an Applications Support & Product Executive to provide first-line support for customers using the company’s software and digital products.

You will grow from customer and application support into a product champion, taking ownership of specific products, assisting onboarding and identifying further solutions for clients, with a pathway toward Product Owner or Customer Success roles.