Customer Service Team Lead: Elevate CX & Ops

Artemis Clarke Ltd; Canterbury; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave

Annual profit related bonus

Private healthcare for family

Pension

Long service awards

Monthly staff meetings

Family-run culture

Job summary

Artemis Clarke Ltd is seeking a proactive Customer Service Specialist to lead a small team and deliver an outstanding service experience. The role is office-based in a rural location, with responsibilities spanning order processing, issue resolution, and cross-department collaboration.

This full-time position runs 08:00–17:00, Monday to Friday. The successful candidate will coach the team, drive service improvements, and contribute to a growing family‑run business renowned for its customer focus.

Qualifications

• Experience supervising a small team or leading by example.
• Strong communication skills and ability to manage escalations.
• Ability to coach and develop team members to high performance.
• Competent with data metrics and driving service improvements.

Responsibilities

• Lead, support and motivate a small team of Customer Service Advisors.
• Ensure orders are processed and released to the warehouse for dispatch.
• Monitor courier performance and report issues to Operations.
• Manage tickets and ensure timely repairs and service requests.
• Track back orders and delivery dates; keep customers informed.

Skills

Leadership

CRM systems

Communication

Metrics

Excel

Tools

CRM software

Job description

Artemis Clarke Ltd is seeking a proactive Customer Service Specialist to lead a small team and deliver an outstanding service experience. The role is office-based in a rural location, with responsibilities spanning order processing, issue resolution, and cross-department collaboration.

This full-time position runs 08:00–17:00, Monday to Friday. The successful candidate will coach the team, drive service improvements, and contribute to a growing family‑run business renowned for its customer focus.