Growth‑Oriented 1st/2nd Line IT Support Engineer

Artemis Clarke Ltd

Peene

On-site

GBP 19,200 - 32,000

Full time

14 days+

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Job summary

Artemis Clarke Ltd in Ashford is recruiting a 1st/2nd Line Support Engineer to join a busy MSP. The role offers hands-on exposure across Microsoft 365, desktop and core infrastructure support, with real opportunities for progression.

You'll work on incoming tickets, provide remote 1st and 2nd line support, troubleshoot Windows and M365, manage Active Directory, Intune, DNS/DHCP, and document ticket updates while potentially visiting client sites. Strong customer service is essential.

Qualifications

Experience in a 1st Line or 2nd Line IT support role.
MSP experience is highly desirable.
Strong customer service and communication skills.
Good troubleshooting mindset.
Organised and comfortable managing tickets.
Full driving licence beneficial (not essential at 1st line level)

Responsibilities

Acting as a key point of contact for incoming support tickets
Providing remote 1st and 2nd line support to clients
Troubleshooting Microsoft 365 and Windows desktop issues
Managing Active Directory tasks (users, permissions, group policy)
Supporting endpoint and Intune-related queries
Investigating basic networking issues (DNS, DHCP, TCP/IP)
Escalating more complex issues to senior engineers
Maintaining accurate ticket updates and documentation
Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With: Windows desktop environments, Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, Intune / endpoint management, Basic networking (DNS, DHCP, TCP/IP), Helpdesk / ticketing systems, Printers and end-user hardware