Applications Support & Optimization Specialist

IT Talent Solutions Ltd; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

IT Talent Solutions Ltd is seeking an Applications Support Analyst to own the support, administration, and continual improvement of key business applications. You will troubleshoot issues, manage access, and work with vendors to address technical challenges.

The role involves supporting multiple departments, ensuring data integrity and GDPR compliance, and delivering end-user training to maximise system effectiveness.

Qualifications

• Experience supporting and administering business-critical applications in a complex organisation.
• Strong understanding of application support and administration.
• Experience managing user permissions and troubleshooting issues with external software providers.

Responsibilities

• Administer and support a range of business-critical applications.
• Manage user accounts and role-based access controls.
• Investigate and resolve application-related incidents.
• Collaborate with third-party software providers to address issues.
• Create and maintain user documentation, deliver training.
• Support application upgrades and enhancements.
• Ensure GDPR and data protection compliance.
• Collaborate with stakeholders to improve application usage.

Skills

Application support

User administration

Troubleshooting

Stakeholder communication

Documentation

Education

IT qualification

Tools

CRM systems

Job description

IT Talent Solutions Ltd is seeking an Applications Support Analyst to own the support, administration, and continual improvement of key business applications. You will troubleshoot issues, manage access, and work with vendors to address technical challenges.

The role involves supporting multiple departments, ensuring data integrity and GDPR compliance, and delivering end-user training to maximise system effectiveness.