Product Specialists

Azyra; England; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Excellent working environment

In-house and external courses

Quarterly company meetups

Job summary

A leading enterprise software company is seeking experienced Product Support Specialists to train clients on using their software and improve business efficiency. The ideal candidate has over 2 years of experience in supporting ERP or similar software and possesses excellent communication skills. This role is fully remote with opportunities for personal and professional development.

Qualifications

• 2+ years experience supporting ERP, WMS, TMS, or similar.
• Experience in B2B settings.
• Lifelong learner with a practical approach.

Responsibilities

• Present training courses on enterprise software.
• Advise clients on software usage for business improvement.
• Plan software rollouts with client management.
• Collaborate with development teams to test new features.
• Analyze issues and propose solutions.
• Identify client benefits and improvements.
• Provide general support.

Skills

Fluent in English

Support for ERP software

People and communication skills

Attention to detail

Practical problem-solving

Job description

Overview

We are recruiting experienced Product Support Specialists with at least 2 years experience in supporting business enterprise software; experience with TMS, WMS or similar is preferred.

The role involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.

All our people work from their home or coworking offices in 10 countries. We chat every day on Teams and meet up socially at least 4 times a year.

We complement your work experience with in-house and external courses – not necessarily related to your work but with a view to your personal and professional development.

What we offer

• An excellent working environment – for example, we don’t do overtime
• In-house and external courses focused on your personal and professional development
• Fully remote working
• Quarterly company meetups

Responsibilities

• Presenting training courses on aspects of our enterprise software
• Advising clients on how to use our software to improve their business
• Planning software rollouts with our clients’ management
• Working with our development teams to test and refine new facilities
• Analysing issues and proposing solutions
• Identifying improvements of benefit to our clients
• General support

Requirements

• Ability to work fluently in English
• 2+ years experience of supporting an ERP, WMS, TMS or similar software
• B2B experience
• Good people and communication skills
• Lifelong learner
• Attention to detail combined with imagination
• Practical approach to real world problems

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Information Technology, and Training

Industries

• IT Services and IT Consulting and Transportation, Logistics, Supply Chain and Storage