Application Support Analyst

ECS Resource Group; Cheltenham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A technology consulting firm is seeking a skilled Software Analyst to join their Business Systems Team in Cheltenham. This role involves providing advanced support for core applications, including ERP and E-commerce systems. The ideal candidate has over 5 years of experience in software support, strong SQL skills, and familiarity with various integration platforms. Responsibilities include application maintenance and managing incidents and data flows, ensuring optimal user experience across systems.

Qualifications

• 5+ years’ experience in software/application support with a focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Advanced SQL skills with complex queries and stored procedures.

Responsibilities

• Provide application support and maintenance for business systems.
• Manage incidents, problems, and changes.
• Oversee integration and data management.

Skills

Application Support

Database Management

SQL

API Integration

Problem Management

Tools

Microsoft Dynamics 365 Business Central

Magento

ServiceNow

Jira Service Management

Job description

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation’s core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience—making sure our business systems remain efficient, intuitive, and aligned to operational needs.

Key Responsibilities

• Application Support & Maintenance
• Incident, Problem & Change Management
• Integration & Data Management

About You

• 5+ years’ experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
• Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
• Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
• Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.