Product Quality & Recovery Manager

Ingka External; Manchester; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

15% discount & discount portal

Life Assurance 4x salary

Enhanced pension contributions

Interest-free loans

iBenefits rewards portal

Free healthy meals and drinks

Job summary

IKEA Manchester is seeking a Product Quality and Recovery Manager to lead the Product Quality & Recovery team, ensuring product quality, safety and sustainability while driving profitability and customer satisfaction.

The role combines operational excellence with people leadership in a busy retail environment and offers a starting salary in the £32,000–£35,000 range, with flexible working patterns discussed at interview.

Qualifications

• Experience leading and developing a team, ideally 10+ colleagues, coaching and inspiring people to achieve results.
• Strong communication and relationship-building across teams to create positive customer experiences.
• Excellent organisational skills to prioritise demands and manage workloads.

Responsibilities

• Lead, coach and develop the Product Quality & Recovery team to create a performance culture focused on customers.
• Manage a team of recovery co-workers and specialists to secure operational results and development.
• Work across the store to ensure product quality, safety, and compliance to prevent defective items reaching customers.

Skills

Team leadership

coaching and development

Communication

Organisational skills

Commercial mindset

Data-driven decision making

Job description

IKEA Manchester are looking to welcome a Product Quality and Recovery Manager.

Great products deserve a great journey. Following recent internal promotions and career moves within our team, an exciting opportunity has arisen for a Product Quality & Recovery Manager to join IKEA Manchester. From quality and safety to sustainability and re-use, you'll play a high-impact role in ensuring every IKEA product meets the high standards our customers know and trust, protect profitability, drive sustainability, and create outstanding customer experiences. This role would suit an experienced retail leader looking to take the next step into a senior management position, combining operational excellence with people leadership and a passion for creating a better everyday life at home.

WHAT WE OFFER

• The Start Date of employment will be: December 2026, to be discussed at interview.
• Starting salary between £32,000 to £35,000 per annum, based on competence and experience.
• 39 hours weekly, working 5 days out of 7 and alternative weekends.
• Working hours are between 8am to 10pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• iBenefits - Rewards & discount portal.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks.

https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• A passion for home furnishings and experience working in a busy, customer-focused retail environment.
• Experience leading and developing a team, ideally managing 10+ colleagues, with a proven ability to coach, motivate and inspire people to achieve strong results through your operational leadership.
• Strong communication and relationship-building skills, with the ability to collaborate effectively across teams and create positive customer experiences.
• Excellent organisational skills, with the ability to prioritise competing demands, manage workloads effectively and deliver against operational standards.
• A commercial mindset, using data, insight and people leadership to drive performance and achieve business objectives.
• A proactive approach, taking ownership, demonstrating accountability and continuously seeking opportunities to improve ways of working.

WHAT YOU'LL BE DOING DAY TO DAY

• Lead, coach and develop the Product Quality & Recovery team, creating a performance culture where people and customers are at the heart of every decision.
• Manage a team of recovery co-workers and specialists to secure operational results and co-worker development.
• Work collaboratively across the store to ensure robust product quality, safety, and compliance deviation routines are in place, preventing stopped-sale, defective or recalled products from reaching customers.
• Champion IKEA's social, environmental and sustainability commitments by promoting initiatives that support re-use, re-shop and product recovery.
• Build relationships in order to influence and drive a sustainability and profitability agenda across the Unit, focusing on initiatives which minimise product damage and losses, and maximise revenue.
• Set clear goals and action plans for the department, regularly reviewing performance and driving continuous improvement across all touchpoints, including Back Of House processes, Physical Unit and Online Sales, and IKEA's customer Buyback programme.
• Partner with leaders across the store to reduce product loss, maximise stock recovery and support the unit's sustainability and profitability goals.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many