Senior Product Quality & Recovery Lead — Sustainability

IKEA; Manchester; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

15% discount & discount portal

Life Assurance 4x salary

Enhanced pension contributions

Interest-free loans

iBenefits rewards portal

Free healthy meals and drinks

Job summary

IKEA Manchester is seeking a Product Quality and Recovery Manager to lead the Product Quality & Recovery team, ensuring product quality, safety and sustainability while driving profitability and customer satisfaction.

The role combines operational excellence with people leadership in a busy retail environment and offers a starting salary in the £32,000–£35,000 range, with flexible working patterns discussed at interview.

Qualifications

• Experience leading and developing a team, ideally 10+ colleagues, coaching and inspiring people to achieve results.
• Strong communication and relationship-building across teams to create positive customer experiences.
• Excellent organisational skills to prioritise demands and manage workloads.

Responsibilities

• Lead, coach and develop the Product Quality & Recovery team to create a performance culture focused on customers.
• Manage a team of recovery co-workers and specialists to secure operational results and development.
• Work across the store to ensure product quality, safety, and compliance to prevent defective items reaching customers.

Skills

Team leadership

coaching and development

Communication

Organisational skills

Commercial mindset

Data-driven decision making

Job description

IKEA Manchester is seeking a Product Quality and Recovery Manager to lead the Product Quality & Recovery team, ensuring product quality, safety and sustainability while driving profitability and customer satisfaction.

The role combines operational excellence with people leadership in a busy retail environment and offers a starting salary in the £32,000–£35,000 range, with flexible working patterns discussed at interview.