Product Implementation Associate

Harvey Nash; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Share options after probation

Company trips when targets hit

Office in Camden, hybrid schedule

Job summary

Harvey Nash in London is seeking a Product Implementation Associate to bridge sales and engineering. You'll guide clients from contract through go-live and beyond, owning onboarding and implementation to ensure a successful platform launch.

Work closely with customers, Sales, Product and Engineering to tailor the platform, manage data migration, and deliver training for early adoption. This role sits in a hybrid Camden office, with flexible hours.

Qualifications

• Experience in Implementation, Customer Success, Solutions, or similar roles.
• 3+ years in a customer-facing role within a software environment.
• Strong communication, organisation, and problem-solving skills.
• Comfortable working in a fast-paced, scaling business.
• Experience with configurable or workflow-based software.
• Exposure to regulated industries.

Responsibilities

• Support pre-sales discovery and solution design alongside Sales.
• Lead customer onboarding and implementation from contract to go-live.
• Configure the platform to meet customer needs and guide data migration.
• Deliver training and support early adoption.
• Act as primary point of contact for assigned customers.
• Identify opportunities for retention, upsell, and expansion.
• Feed customer insights back into Product and Engineering.

Skills

Customer facing experience

Communication skills

Organisational skills

Problem solving

Configurable/workflow software

Job description

Location: Camden, London (Hybrid – 3 days per week in‑office)

Harvey Nash is working with a growing B2B software company to find a Product Implementation Associate to join their team in London. You will be bridging the gap between sales and engineering.

Our client builds a modern platform that helps global organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast‑moving environments, they are scaling quickly and investing heavily in their customer implementation and success function.

The Role

As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients from signed contract through to a successful platform launch—and beyond.

You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows.

Key Responsibilities

• Support pre‑sales discovery and solution design alongside Sales
• Lead customer onboarding and implementation from contract to go‑live
• Configure the platform to meet customer needs and guide data migration
• Deliver training and support early adoption
• Act as primary point of contact for assigned customers
• Identify opportunities for retention, upsell, and expansion
• Feed customer insights back into Product and Engineering

What We’re Looking For

• Experience in Implementation, Customer Success, Solutions, or similar roles
• ~3+ years in a customer‑facing role within a software environment
• Strong communication, organisation, and problem‑solving skills
• Comfortable working in a fast‑paced, scaling business
• Experience with configurable or workflow‑based software
• Exposure to regulated industries

Why Join?

• Hybrid working: 3 days per week in the Camden office
• High ownership and visible impact
• Opportunity to shape customer implementation as the company scales
• All employees receive share options after passing probation, so you share in the company’s success
• If revenue targets are hit every 6 months, the whole company goes on a trip (previously Lisbon and Bansko)
• Office-based in Camden on Monday, Tuesday and Thursday, with remote working on Wednesday and Friday.
• Core hours are 9am–6pm, with flexibility on start and finish times where needed.