SaaS Implementation Specialist

RedTech Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

RedTech Recruitment is seeking an experienced SaaS Implementation Specialist to join a rapidly growing AI software company. You will manage multiple enterprise customer implementations from discovery and configuration through training and adoption, translating complex requirements into scalable software solutions.

Based in London with 3 days on-site, you will own end-to-end implementations, coordinate with stakeholders, deliver training, and drive successful platform adoption across

Qualifications

• Strong SaaS implementation experience in enterprise environments.
• End-to-end ownership from discovery to adoption required.
• Excellent communication and training delivery skills.

Responsibilities

• Take ownership of customer implementations from handover through successful adoption.
• Lead discovery and scoping sessions to understand objectives and requirements.
• Translate requirements into scalable platform configurations using best practices.
• Manage multiple implementations with agreed timelines and milestones.
• Maintain implementation plans and customer records.
• Collaborate with Customer Success and internal teams for smooth handover.
• Deliver platform training to user groups and adapt for different roles.
• Explain platform functionality and trade-offs clearly to customers.
• Advise customers on effective usage and best practices to maximize value.
• Identify risks and dependencies early and propose resolutions.
• Develop knowledge of AI platform and its application across workflows.

Skills

SaaS implementation

End-to-end ownership

Project management

Stakeholder communication

Training delivery

Requirements gathering

AI technology familiarity

Prompt engineering

Education

Top-tier degree (2:1/1st)

Tools

Claude

ChatGPT

Job description

A fantastic opportunity for an experienced SaaS Implementation Specialist to join a rapidly scaling AI software company that is transforming how global organisations manage complex workflows, processes and documentation. Following significant investment and continued international growth, the company is expanding its implementation function and is looking for an experienced professional to manage multiple enterprise customer implementations. You will work closely with customers from initial discovery and configuration through to training and successful adoption, translating complex requirements into effective and scalable software solutions.

Location: London, 3 days a week on‑site

Requirements for SaaS Implementation Specialist:

• Strong commercial experience working in SaaS implementation, software implementation, product implementation, professional services or a closely related customer‑facing delivery role
• Exceptional academic background, with a 2.1 or 1st class degree from a leading international university and at least AAB at A Level
• Experience owning customer implementations end‑to‑end, from discovery and scoping through to configuration, training, adoption and handover
• Experience managing multiple customer implementations or onboarding projects concurrently
• Strong experience gathering customer requirements through discovery and scoping sessions and translating these into effective software configurations
• Strong project management skills with the ability to manage timelines, milestones, dependencies and customer expectations
• Excellent communication and presentation skills, including experience delivering customer training and explaining complex software functionality clearly
• Confidence working directly with enterprise customers and senior stakeholders, advising them on product capabilities and implementation best practices
• Ability to understand individual customer requirements while recommending scalable solutions that avoid unnecessary complexity
• Strong problem‑solving skills with the ability to identify implementation risks, dependencies and potential issues early
• Enthusiasm for emerging AI technologies and their real‑world applications, and you should be confident writing prompts and using modern AI tools such as Claude and ChatGPT
• Strong attention to detail with excellent organisational skills

Beneficial experience:

• Experience working with contracts and an understanding of contracting, review and approval workflows
• Experience delivering software into procurement, legal or compliance teams
• Experience working within complex, documentation‑heavy or process‑driven enterprise environments

Responsibilities for SaaS Implementation Specialist:

• Take ownership of customer implementations from initial handover through to successful adoption and independent use of the platform
• Lead customer discovery and scoping sessions to understand business objectives, existing processes, workflows, user requirements and implementation priorities
• Translate customer requirements into clear and scalable platform configurations using established implementation standards and best practices
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery objectives
• Maintain accurate implementation plans, customer records and handover documentation
• Work closely with Customer Success and other internal teams to ensure a smooth implementation and handover process
• Deliver platform training to customer user groups, adapting your approach for different roles and levels of technical confidence
• Clearly explain platform functionality, behaviour, configuration options, trade‑offs and limitations to customers
• Act as a trusted product adviser, helping customers determine the most effective way to use the software within their existing processes and workflows
• Guide customers towards implementation best practices and recommend solutions that deliver long‑term value without creating unnecessary complexity
• Identify implementation risks, dependencies and gaps early, providing clear recommendations for resolution
• Develop in‑depth knowledge of the AI platform, its configuration options and its application across complex enterprise workflows
• Contribute to the continued development and improvement of implementation processes, standards and best practices

What the role offers:

• Join a rapidly growing AI software company working at the forefront of enterprise AI technology
• Take ownership of complex SaaS implementations for major organisations operating internationally
• Build specialist expertise in AI‑enabled software, enterprise workflows and customer advisory
• Excellent opportunities for career progression within a rapidly expanding global team

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing [e-mail]. If this email address has been removed by the job board, full contact details are available on our website.

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.