Product Implementation Associate

Oliver Bernard; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Oliver Bernard is seeking a Product Implementation Associate to build the platform's user experience. This role bridges Sales and Engineering, ensuring customers receive tailored software solutions. You will gather requirements to configure the platform effectively.

The ideal candidate will have 3+ years in a customer-facing role within tech, with strong communication and relationship management skills. Join a dynamic team at a fast-growing startup!

Qualifications

• 3+ years in a customer-facing or product role within a software/technology environment.
• Experience in Customer Success, Implementation, or Solutions roles.
• Comfortable in fast-paced, evolving environments.

Responsibilities

• Gather customer requirements and translate them into effective platform configurations.
• Lead implementation and maintain long-term ownership of the customer relationship.
• Work closely with customers throughout the sales process to shape the right solution.

Skills

Customer Success

Implementation

Strong communication

Relationship management

Job description

Product Implementation Associate – Would you like the opportunity to work a fast-growing start-up, where you’ll be responsible for building the company’s platform as customers experience it. Bridging the gap between Sales and Engineering, this role is responsible for delivering customised software solutions to customers. You will gather customer requirements and translate them into effective platform configurations.

As a Product Implementation Associate, you’ll work closely with customers throughout the sales process to shape the right solution, lead implementation, and maintain long‑term ownership of the relationship. This is an opportunity to join a growing team within a rapidly scaling organisation, contributing to how customers interact with the platform.

Requirements:

• Experience in Customer Success, Implementation, or Solutions roles
• 3+ years in a customer‑facing or product role within a software/technology environment
• Strong communication and relationship management skills
• Comfortable in fast‑paced, evolving environments

If you’re a Product Implementation Associate looking for a new challenge in a fast‑paced start‑up environment, please apply.