Product Genius

Park's Motor Group

Glasgow

Hybrid

GBP 21,000 - 27,000

Full time

44 hours ago

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Benefits offered by this job

Company Pension Scheme

Employee Discounts

Death in Service Benefit

Wellbeing Support

Employee Assistance Programme

Job summary

Park’s Motor Group in Glasgow is seeking a Product Genius to engage customers with expert knowledge of BMW and partner brands, guiding them through features and experiences in a non-pressured environment.

You will support marketing via imagery content and provide memorable test-drive experiences, with manufacturer training provided to certify you for programs.

Join a family-run business that values training, service and customer satisfaction across 29 brands and 80 outlets.

Qualifications

Experience in customer-facing roles in automotive or retail.
Passion for automotive technology and trends.
Willing to obtain/hold a valid driving license.

Responsibilities

Explain Park’s and partner brands' products to customers.
Keep staff updated with product information.
Assist with test drives and demonstrations for customers.
Support marketing with vehicle imagery and social media content.
Direct customers to Sales when they show buying interest.

Skills

Customer service

Excellent communication

Automotive knowledge

IT skills

Full license

Job description

Position available at our Glasgow BMW Franchise
Flexible working hours

Are you a tech fanatic with a passion for cars? Can you provide excellent customer service? If yes, you could be our next Douglas Park's Product Genius

As a Product Genius you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

TrainingAt our core we are a family run business so it is important to us that you are provided with all of the support and training that you need, not just to kick-start your career, but to thrive within Park’s. Upon starting we will provide you with manufacturer accredited training and certification from one or more of the 25 world class brands that we represent. We believe that with the right training and support you can achieve anything in your career. Don’t ask us watch what our people have to say.

What will I do as a Douglas ParkMotor Group Product Genius?

Understand all Park’s and our partnering manufacturers products within your allocated dealership
Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
Use your knowledge on all products to assist our Park’s customers in a non-pressured environment, this is not sales; you’re a genius!
Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
Actively learn and share your expertise with customers using available resources including our Park’s bespoke Citnow digital vehicle information videos
Direct customers to Sales when an interest to buy becomes apparent
Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment
Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

What skills will I need to succeed?

A confident and engaging individual with the ability to put people at ease
A passion for automotive technology and keen to keep up to date with latest innovations and trends
Dedicated team member
Excellent communication skills
Willing to help and support others
Competent IT skills
Hold a Full Driver’s License or willing to work towards obtaining

Where can this role take me?

At Park’s your career path is yours for the taking. There are always routes for progressing within the group. If you feel this is something you would like to do you will be provided with all of the support and encouragement that you need to get there.

Douglas Park Road to Success

Why Park’s?

Established in 1971, Park’s is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 80 franchised outlets throughout Scotland and England.

As a Park's Motor Group employee you will receive:

For you: