Product Genius

Park's Motor Group; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Discounts on cars

Death in service

Discounted servicing

Car purchase scheme

Employee Assistance Programme

Wellbeing support

Job summary

Park’s Motor Group in Scotland is seeking a Product Genius who can engage customers with expert knowledge of our 25 world-class brands. You will be the first point of contact, sharing product details and delivering non-pressured guidance to spark interest and build trust.

You’ll receive manufacturer accredited training, support from a family-run business, and opportunities to lead brilliant test drive experiences, with promotions to higher roles within the group.

Qualifications

• Confident and engaging person who puts people at ease.
• Passion for automotive technology and trends.
• Team player and willing to help others.
• Excellent communication skills.
• Competent IT skills.
• Hold a Full Driver’s License or willing to obtain.

Responsibilities

• Understand all Park’s and partner manufacturers products.
• Keep dealership staff up to date with the latest product information.
• Assist customers in a non-pressured environment; not sales.
• Coordinate and deliver test drive experiences with customers.

Skills

Confident & engaging

Automotive knowledge

Excellent communication

Willing to help others

Competent IT skills

Full driver’s license

Job description

Are you a tech fanatic with a passion for cars? Can you provide excellent customer service? If yes, you could be our next Park’s Product Genius

As a Product Genius you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

Training

At our core we are a family run business so it is important to us that you are provided with all of the support and training that you need, not just to kick-start your career, but to thrive within Park’s. Upon starting we will provide you with manufacturer accredited training and certification from one or more of the 25 world class brands that we represent. We believe that with the right training and support you can achieve anything in your career. Don’t ask us watch what our people have to say.

What will I do as a Park's Motor Group Product Genius?

• Understand all Park’s and our partnering manufacturers products within your allocated dealership
• Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
• Use your knowledge on all products to assist our Park’s customers in a non-pressured environment, this is not sales; you’re a genius!
• Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
• Actively learn and share your expertise with customers using available resources including our Park’s bespoke Citnow digital vehicle information videos
• Direct customers to Sales when an interest to buy becomes apparent
• Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment
• Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

What skills will I need to succeed?

• A confident and engaging individual with the ability to put people at ease
• A passion for automotive technology and keen to keep up to date with latest innovations and trends
• Dedicated team member
• Excellent communication skills
• Willing to help and support others\
• Competent IT skills
• Hold a Full Driver’s License or willing to work towards obtaining

Where can this role take me?

At Park’s your career path is yours for the taking. There are always routes for progressing within the group. If you feel this is something you would like to do you will be provided with all of the support and encouragement that you need to get there.

Park's Road to Success

Why Park’s?

Established in 1971, Park’s is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 25 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance