Procurement Admin – Hybrid Tier 1 Operations

UK Shared Business Services Ltd; Newport, Billingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

UK Shared Business Services Ltd is seeking a Procurement Administrator to support Tier 1 Operations within Customer Support Services. The role focuses on handling service requests and purchase requisitions for government clients, delivering accurate work and clear advice in a collaborative, hybrid environment.

The post emphasises accuracy, teamwork, and continuous improvement, with core hours 8:00am–5:00pm, Monday to Friday, and locations in Swindon, Newport or Stockton-on-Tees.

Qualifications

• Experience in a customer service or customer-facing environment.
• Proven ability to deliver accurate, high-quality work.
• Strong attention to detail and consistency in output.
• Ability to manage multiple tasks and meet deadlines.
• Comfort with using standard digital tools (Office, Teams, SharePoint).

Responsibilities

• Handle service requests, purchase requisitions and queries from government clients and suppliers.
• Provide clear, basic advice to customers and colleagues; escalate complex issues when needed.
• Deliver a high-quality, reliable service with minimal supervision.
• Prioritise workload and manage multiple tasks; flag risks or delays early.
• Support and share knowledge with peers and new starters as required.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Teamwork

Digital literacy

Education

GCSE-level education or equivalent experience

Tools

Microsoft Office

Teams

SharePoint

Job description

UK Shared Business Services Ltd is seeking a Procurement Administrator to support Tier 1 Operations within Customer Support Services. The role focuses on handling service requests and purchase requisitions for government clients, delivering accurate work and clear advice in a collaborative, hybrid environment.

The post emphasises accuracy, teamwork, and continuous improvement, with core hours 8:00am–5:00pm, Monday to Friday, and locations in Swindon, Newport or Stockton-on-Tees.