Procurement Administrator - Tier 1 Operations

UK Shared Business Services Ltd; Newport, Billingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

UK Shared Business Services Ltd is seeking a Procurement Administrator to support Tier 1 Operations within Customer Support Services. The role focuses on handling service requests and purchase requisitions for government clients, delivering accurate work and clear advice in a collaborative, hybrid environment.

The post emphasises accuracy, teamwork, and continuous improvement, with core hours 8:00am–5:00pm, Monday to Friday, and locations in Swindon, Newport or Stockton-on-Tees.

Qualifications

• Experience in a customer service or customer-facing environment.
• Proven ability to deliver accurate, high-quality work.
• Strong attention to detail and consistency in output.
• Ability to manage multiple tasks and meet deadlines.
• Comfort with using standard digital tools (Office, Teams, SharePoint).

Responsibilities

• Handle service requests, purchase requisitions and queries from government clients and suppliers.
• Provide clear, basic advice to customers and colleagues; escalate complex issues when needed.
• Deliver a high-quality, reliable service with minimal supervision.
• Prioritise workload and manage multiple tasks; flag risks or delays early.
• Support and share knowledge with peers and new starters as required.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Teamwork

Digital literacy

Education

GCSE-level education or equivalent experience

Tools

Microsoft Office

Teams

SharePoint

Job description

Procurement Administrator – Tier 1 Operations
Band B - £25,000
Swindon, Newport or Stockton-on-Tees

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are looking for a Procurement Administrator to join our Tier 1 Operations function within Customer Support Services. In this role, you will support the delivery of an efficient, accurate and customer-focused procurement service, handling service requests, purchase requisitions and queries from our government clients and their suppliers. You will be part of a high-performing transactional team that prides itself on providing clear advice, professional support and a consistently positive customer experience. Accuracy, teamwork and a willingness to continuously improve the way we work are key to success in this role.

Our customers are at the heart of everything we do. The Tier 1 Operations team provides essential support across HR, Payroll, Finance, Procurement and Training Administration services, ensuring queries and requests are handled efficiently and professionally. You’ll join a supportive and collaborative environment where feedback is valued, achievements are recognised, and learning is encouraged. Our hybrid working model allows flexibility, with core working hours of 8:00am to 5:00pm, Monday to Friday.

The duties of this role include, but are not limited to the following:

• Follow and apply basic financial and business processes relevant to the role, including working in a cost‑conscious and compliant way
• Deliver a consistently high‑quality and reliable service, working confidently with minimal supervision
• Contribute positively to team objectives, bringing enthusiasm and reliability as a valued team member
• Produce accurate, high‑quality work that meets agreed service standards and objectives
• Understand the importance of quality and its impact on customer experience and client confidence
• Check and review your own work to ensure accuracy before completion
• Manage and prioritise your workload effectively, handling multiple tasks and flagging risks or delays early
• Take initiative to resolve problems and see tasks through to completion with ownership and pride
• Provide clear, basic advice to customers and colleagues, escalating more complex issues when appropriate
• Support and share knowledge with peers, new starters or apprentices when required
• Use common workplace systems confidently, including Microsoft applications, SharePoint and Teams
• Complete required training and work in line with policies, processes and organisational standards
• Embrace a digital‑first mindset, showing flexibility and willingness to adopt new tools and technology

To do the role well, you will need to demonstrate the following:

• Experience working in a customer service or customer-facing environment
• Ability to deliver consistent, high-quality work with strong attention to detail
• Proven ability to manage and prioritise multiple tasks and meet deadlines
• A proactive and problem‑solving approach, taking ownership of your work
• Strong communication skills with the confidence to build effective working relationships
• Ability to work collaboratively as part of a team, contributing positively to shared objectives
• Digital capability, with experience using common workplace tools such as Microsoft Office, Teams and SharePoint
• A cost‑conscious and compliant approach to work, supported by GCSE-level education or equivalent experience