Procurement Administrator - Tier 1 Operations

UK Shared Business Services; Swindon; Ibrido; GBP 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

UK Shared Business Services is recruiting a Procurement Administrator to join Tier 1 Operations. The role supports delivery of an efficient, accurate procurement service for government clients and suppliers, handling requests and purchase requisitions while maintaining high service standards in a hybrid work environment.

You will contribute features like accuracy, teamwork and a proactive approach to problem-solving, with emphasis on customer focus and compliance with policies and processes.

Competenze

• Experience in a customer service or customer-facing environment.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.

Mansioni

• Support delivery of efficient, accurate procurement service for government clients and suppliers.
• Process service requests, purchase requisitions and queries.
• Provide clear, professional support and positive customer experiences.

Conoscenze

Customer service

Attention to detail

Multitasking

Communication skills

Teamwork

Formazione

GCSE level education

Strumenti

Microsoft Office

Teams

SharePoint

Descrizione del lavoro

Procurement Administrator – Tier 1 Operations
Band B - £25,000
Swindon, Newport or Stockton-on-Tees

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are looking for a Procurement Administrator to join our Tier 1 Operations function within Customer Support Services. In this role, you will support the delivery of an efficient, accurate and customer-focused procurement service, handling service requests, purchase requisitions and queries from our government clients and their suppliers. You will be part of a high-performing transactional team that prides itself on providing clear advice, professional support and a consistently positive customer experience. Accuracy, teamwork and a willingness to continuously improve the way we work are key to success in this role.

Our customers are at the heart of everything we do. The Tier 1 Operations team provides essential support across HR, Payroll, Finance, Procurement and Training Administration services, ensuring queries and requests are handled efficiently and professionally. You’ll join a supportive and collaborative environment where feedback is valued, achievements are recognised, and learning is encouraged. Our hybrid working model allows flexibility, with core working hours of 8:00am to 5:00pm, Monday to Friday.

The duties of this role include, but are not limited to the following:

• Follow and apply basic financial and business processes relevant to the role, including working in a cost‑conscious and compliant way
• Deliver a consistently high‑quality and reliable service, working confidently with minimal supervision
• Contribute positively to team objectives, bringing enthusiasm and reliability as a valued team member
• Produce accurate, high‑quality work that meets agreed service standards and objectives
• Understand the importance of quality and its impact on customer experience and client confidence
• Check and review your own work to ensure accuracy before completion
• Manage and prioritise your workload effectively, handling multiple tasks and flagging risks or delays early
• Take initiative to resolve problems and see tasks through to completion with ownership and pride
• Provide clear, basic advice to customers and colleagues, escalating more complex issues when appropriate
• Support and share knowledge with peers, new starters or apprentices when required
• Use common workplace systems confidently, including Microsoft applications, SharePoint and Teams
• Complete required training and work in line with policies, processes and organisational standards
• Embrace a digital‑first mindset, showing flexibility and willingness to adopt new tools and technology

To do the role well, you will need to demonstrate the following:

• Experience working in a customer service or customer-facing environment
• Ability to deliver consistent, high-quality work with strong attention to detail
• Proven ability to manage and prioritise multiple tasks and meet deadlines
• A proactive and problem‑solving approach, taking ownership of your work
• Strong communication skills with the confidence to build effective working relationships
• Ability to work collaboratively as part of a team, contributing positively to shared objectives
• Digital capability, with experience using common workplace tools such as Microsoft Office, Teams and SharePoint
• A cost‑conscious and compliant approach to work, supported by GCSE-level education or equivalent experience