Procurement Administrator - Tier 1 Operations

UKRI; Swindon, Tees Valley, Newport; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

UKSBS in Swindon, Newport or Stockton-on-Tees is hiring a Procurement Administrator to support Tier 1 Operations. You will handle service requests, purchase requisitions and queries from government clients, delivering accurate, timely procurement support.

The role offers a hybrid working model with core hours 8:00am to 5:00pm, Monday to Friday. You will contribute to a high-performing transactional team and use Microsoft 365 tools daily.

Qualifications

• Experience in a customer service or customer-facing role.
• Strong attention to detail and ability to manage multiple tasks.
• Proactive, problem-solving approach and ownership of work.
• Digital literacy with common workplace tools such as MS Office, Teams and SharePoint.

Responsibilities

• Support procurement requests, purchase requisitions and queries from government clients and suppliers.
• Deliver high-quality, accurate procurement services with minimal supervision.
• Prioritise workload, meet deadlines and escalate issues when needed.
• Provide basic, clear advice to customers and colleagues and share knowledge.

Skills

Customer service

Attention to detail

Task management

Communication

Teamwork

Digital capability

Education

GCSE level education

Tools

Microsoft Office

SharePoint

Teams

Job description

Procurement Administrator – Tier 1 Operations
Band B - £25,000
Swindon, Newport or Stockton-on-Tees

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are looking for a Procurement Administrator to join our Tier 1 Operations function within Customer Support Services. In this role, you will support the delivery of an efficient, accurate and customer-focused procurement service, handling service requests, purchase requisitions and queries from our government clients and their suppliers. You will be part of a high-performing transactional team that prides itself on providing clear advice, professional support and a consistently positive customer experience. Accuracy, teamwork and a willingness to continuously improve the way we work are key to success in this role.

Our customers are at the heart of everything we do. The Tier 1 Operations team provides essential support across HR, Payroll, Finance, Procurement and Training Administration services, ensuring queries and requests are handled efficiently and professionally. You’ll join a supportive and collaborative environment where feedback is valued, achievements are recognised, and learning is encouraged. Our hybrid working model allows flexibility, with core working hours of 8:00am to 5:00pm, Monday to Friday.

The duties of this role include, but are not limited to the following:

• Follow and apply basic financial and business processes relevant to the role, including working in a cost-conscious and compliant way
• Deliver a consistently high-quality and reliable service, working confidently with minimal supervision
• Contribute positively to team objectives, bringing enthusiasm and reliability as a valued team member
• Produce accurate, high-quality work that meets agreed service standards and objectives
• Understand the importance of quality and its impact on customer experience and client confidence
• Check and review your own work to ensure accuracy before completion
• Manage and prioritise your workload effectively, handling multiple tasks and flagging risks or delays early
• Take initiative to resolve problems and see tasks through to completion with ownership and pride
• Provide clear, basic advice to customers and colleagues, escalating more complex issues when appropriate
• Support and share knowledge with peers, new starters or apprentices when required
• Use common workplace systems confidently, including Microsoft applications, SharePoint and Teams
• Complete required training and work in line with policies, processes and organisational standards
• Embrace a digital-first mindset, showing flexibility and willingness to adopt new tools and technology

To do the role well, you will need to demonstrate the following:

• Experience working in a customer service or customer-facing environment
• Ability to deliver consistent, high-quality work with strong attention to detail
• Proven ability to manage and prioritise multiple tasks and meet deadlines
• A proactive and problem-solving approach, taking ownership of your work
• Strong communication skills with the confidence to build effective working relationships
• Ability to work collaboratively as part of a team, contributing positively to shared objectives
• Digital capability, with experience using common workplace tools such as Microsoft Office, Teams and SharePoint
• A cost-conscious and compliant approach to work, supported by GCSE-level education or equivalent experience

Artificial Intelligence: Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value. We look forward to hearing from you.