Proclaim File Handler

Kenlinks Recruitment; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kenlinks Recruitment seeks an experienced Legal Claims Handler for a vibrant Blackburn law firm. You will handle the receipt of initial instructions, create matters, and perform checks to support risk assessment.

Key duties include logging client documentation, DSAR reviews, and acting as the first port of contact. You will also arrange appointments and prepare Letters of Claim and Calderbanks as part of early-stage client matters.

Qualifications

• Must have experience in Proclaim system and case management workflows.
• Qualified lawyer or law graduate with relevant training.
• Strong communication and organisational skills.

Responsibilities

• Receive initial instructions and create initial matter with checks.
• Log client signed forms, completed questionnaires in the case management system.
• Request and log required documentation from the client.
• Perform DSAR reviews and be client-facing as first point of contact.
• Book and arrange client appointments and prepare letters of claim.
• Prepare Part 36/Calderbank packages for clients and defendants.
• Handle all calls and correspondence with clients and third parties.

Skills

Interpersonal skills

Prioritising workloads

Team player

Education

Law degree

English GCSE

Tools

Proclaim system

Case Management System

Microsoft Office

Job description

A Proclaim file handler is required for an excellentopportunity with a vibrant law firm based in Blackburn Must haveprevious experience in areas of law such as RTA, Personal injury,Industrial disease or Housing Disrepair.

We are a vibrant Law firm based in Blackburn looking to hire an experienced Legal Claims Handler.

You will be responsible for the receipt of the initial instructionsand initial matter creating and associated checks to support riskassessment.

Primary Duties

• Must Have experience of using the Proclaim system
• Logging Clients signed Forms of Authority and Completed Questionnaire on the Case Management System
• Requesting and logging required documentation from the Client
• DSAR Reviews
• First port of contact with client
• Booking and Arranging Client Appointments
• Preparing a Letter of Claim
• Preparing Part 36/Calderbanks for both client and defendant
• All necessary calls and correspondence with the Client and third parties in the initial stages of the Clients claim.

Management of incoming work source email inboxes

• Good interpersonal and communication skills to interact confidently with both staff and members of the public
• English GCSE (grade 9-1, A-C or Key Skills Level 2 or equivalent)
• Law degree/graduate
• Computer literate with knowledge of Microsoft applications
• Proven ability to plan, manage and prioritise workloads
• Flexible approach to working
• Working as part of a team and using own initiative
• Capability to undertake all assignments in a timely manner