Housing Disrepair File Handler

Kenlinks Recruitment; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant law firm in Blackburn is looking for a Housing Disrepair File Handler. This role involves logging client documentation, managing communications and appointments, and ensuring compliance with legal standards. The ideal candidate will have a law degree and proven administrative experience, alongside strong interpersonal and organizational skills. The firm values flexibility and teamwork, aiming to deliver excellent client care through various communication platforms.

Qualifications

• Experience in handling legal claims is essential.
• Proven ability to manage and prioritize workloads.
• Previous administrative experience with excellent client care.

Responsibilities

• Log clients' signed Forms of Authority and complete necessary documentation.
• Act as the first point of contact with clients.
• Manage incoming work source email inboxes.

Skills

Strong communication skills

Client management skills

Organizational skills

Knowledge of GDPR

Education

Law degree or equivalent

English GCSE (grade 9-1, A-C)

Tools

Microsoft applications

Job description

About the job Housing Disrepair File Handler

Job Title:

Job Description:

A Housing Disrepair file handler is required for an excellent opportunity with a vibrant law firm based in Blackburn.

We are a vibrant Law firm based in Blackburn looking to hire an experienced Legal Claims Handler.

You will be responsible for the receipt of the initial instructionsand initial matter creating and associated checks to support riskassessment.

Primary Duties

• Logging Clients signed Forms of Authority and Completed Questionnaire on the Case Management System
• Requesting and logging required documentation from the Client
• DSAR Reviews
• First port of contact with client
• Booking and Arranging Client Appointments
• Preparing a Letter of Claim
• Preparing Part 36/Calderbanks for both client and defendant
• All necessary calls and correspondence with the Client and third parties in the initial stages of the Clients claim.

Management of incoming work source email inboxes

• Good interpersonal and communication skills to interact confidently with both staff and members of the public
• English GCSE (grade 9-1, A-C or Key Skills Level 2 or equivalent)
• Law degree/graduate
• Computer literate with knowledge of Microsoft applications
• Proven ability to plan, manage and prioritise workloads
• Flexible approach to working
• Working as part of a team and using own initiative
• Capability to undertake all assignments in a timely manner
• Knowledge of GDPR and Data Protection
• Previous administrative experience including excellent client careskills across different platforms, including telephone, email andwritten correspondence