Industrial Disease File Handler

Kenlinks Recruitment; Blackburn; On-site; GBP 21,000 - 26,000; Full time

Job summary

Kenlinks Recruitment represents a vibrant law firm in Blackburn seeking an Industrial Disease File Handler. You will manage initial instructions, create matters, and perform checks to support risk assessment.

Key duties include using Proclaim, logging forms, DSAR reviews, acting as first point of contact, booking client appointments, and preparing letters of claim. GDPR knowledge and strong client care skills are essential.

Qualifications

• Experience using Proclaim system.
• Experience logging forms and questionnaires in CMS.
• Knowledge of GDPR and Data Protection.
• Excellent client care across platforms (phone, email, written).
• Strong interpersonal and communication skills; able to work in a team.

Responsibilities

• Receive initial instructions and create matters, with checks to support risk assessment.
• First port of contact with the client and relay information clearly.
• Log required documentation from the client and manage inboxes.
• Prepare Letters of Claim and Part 36/ Calderbanks as needed.
• Coordinate client appointments and follow up on actions.

Skills

Interpersonal skills

Communication skills

Time management

Initiative

Teamwork

Education

Law degree

English GCSE

Tools

Proclaim system

Case Management System

Microsoft Office

Job description

About the job Industrial Disease File Handler

Job Title:

Industrial Disease File Handler

Job Description:

A file handler is required for an excellentopportunity with a vibrant law firm based in Blackburn Preferably withIndustrial Disease experience.

We are a vibrant Law firm based in Blackburn looking to hire an experienced Legal Claims Handler.

You will be responsible for the receipt of the initial instructionsand initial matter creating and associated checks to support riskassessment.

Primary Duties

• Must Have experience of using the Proclaim system
• Logging Clients signed Forms of Authority and Completed Questionnaire on the Case Management System
• Requesting and logging required documentation from the Client
• DSAR Reviews
• First port of contact with client
• Booking and Arranging Client Appointments
• Preparing a Letter of Claim
• Preparing Part 36/Calderbanks for both client and defendant
• All necessary calls and correspondence with the Client and third parties in the initial stages of the Clients claim.

Management of incoming work source email inboxes

• Good interpersonal and communication skills to interact confidently with both staff and members of the public
• English GCSE (grade 9-1, A-C or Key Skills Level 2 or equivalent)
• Law degree/graduate
• Computer literate with knowledge of Microsoft applications
• Proven ability to plan, manage and prioritise workloads
• Flexible approach to working
• Working as part of a team and using own initiative
• Capability to undertake all assignments in a timely manner
• Knowledge of GDPR and Data Protection
• Previous administrative experience including excellent client careskills across different platforms, including telephone, email andwritten correspondence